I need help selling or with a product I've sold - Hotmart Help Center

I need help selling or with a product I've sold

Find your question in the Help Center

I need help selling or with a product I've sold

To view content intended for other profiles, please select from the options below.

Which of these subjects are you searching for?

Reporting and Support

Why did I receive a verification email after making a request in the Help Center?
How to contact Hotmart support?
I believe a user may be violating Hotmart's Terms of Use. How can I report them?

See all articles

Discover Hotmart

Product search
Check out the Hotmart App
Discover the new Hotmart platform

See all articles

Managing your account

How do I know that my data is protected?
How to delete my data from Hotmart?
What happened to the Hotmart Sparkle app?

See all articles

Reports

What is the Sales Management feature on the Hotmart platform?
What is and how to use the Reasons for Declined Card Payments report?
Everything you need to know about your results on Hotmart

See all articles

Tools and integrations

How to set up the LinkedIn pixel
How to natively integrate Hotmart and Teachable
How to shorten and personalize my links with the Link Manager?

See all articles

Subscription management

How to change the trial model in subscription products?
How do I create segmentations for groups of subscribers?
What are subscription tools?

See all articles

Sales management and strategies

How can I integrate HubSpot Chat with my checkout page?
How to resolve my queries about Hotmart Extensions?
Learn more about the new rules for selling in Argentina.

See all articles

Members area (Hotmart Club)

Creating classes on Hotmart Club
Learn about the new Hotmart Club
How to set up my Hotmart Club?

See all articles

Product registration and management

What’s the difference between online event, webinar, e-ticket, and online course?
What payment methods are available and how can I enable them for my product?
What is Hotmart AI and how to use it

See all articles

My affiliations

How to make my first sale as an affiliate?
What is the role of an affiliate?
How do I become affiliated to a product at Hotmart?

See all articles

Commissions and tracking

How does the tracking process of Promotional Links (HotLinks) work?
What are Hotmart’s rules to attribute commissions?
How are commissions at Hotmart calculated?

See all articles

My wallet

What is a PIN and how to create one?
What are the reasons why my Hotmart payment account could be closed?
What is the Hotmart Card and how do I apply for one?

See all articles

Tax information

What information will Hotmart report for DAC-7 purposes?
How can tax rules from different regions affect my product pricing?
Global sales: everything you need to know about Hotmart's business model updates

See all articles

Hotmart App

How to create livestreams in Hotmart App Communities
How to publish content on Hotmart App?

See all articles

My Hotmart account

How can I fix an issue with my Hotmart account registration?
Discover Hotmart Journey: Stars and Legacy
How to register on Hotmart?

See all articles

My affiliate program

How do I set up my Affiliate Program?
How to recruit Affiliates to my product?
What rules to attribute commission can I choose for my product?

See all articles