How to delete a product I created?

If you created a product on Hotmart and no longer want to keep it on the platform, you can request its deletion. Before starting this process, it’s important to understand what happens to the product, your buyers’ access, and your affiliates after you submit the request.

In this article, you’ll learn about the impact of deleting a product, how to delete it, and what to do if you want to cancel the request before it’s completed.

What happens when a product is deleted?

Deleting a product does not necessarily end access for people who have already made a purchase. What happens depends on how the content is delivered:

• For downloadable products, such as eBooks and templates, buyers who have already downloaded the material will continue to have the file saved on their devices.
• For products available in a members area, such as online courses and digital events, deleting the product does not remove students’ access to the content. This applies to both one-time purchases and subscriptions. For subscriptions, access remains available as long as the payments are active. If you don’t want buyers to continue accessing the content available in the members area, remove the content before requesting the product deletion.

Deleting a product also affects the affiliates who promote it. When the request is submitted, affiliates are notified by email because removing the product affects their ability to generate new sales and commissions.

How to delete my product on Hotmart?

Once the deletion is complete, the product will be permanently removed and cannot be recovered. To start the process:

1. Log in to your Hotmart account at https://app.hotmart.com/. 
2. In the left sidebar, select Products, then My products.
3. Find and select the product you want to delete.
4. In the upper-right corner of the product dashboard, click the button with the down arrow icon. Then select Delete product.
5. In the confirmation pop-up, click Yes, delete to start the deletion process.

After following the steps above, the deletion will take 3 days to complete. During this period, you can cancel the deletion request. To do so, contact Hotmart by following the instructions below:

1. Click Contact us at the bottom of this article.
2. Select I’m a creator and click Start request.
3. Select Product registration and configuration as the reason for contacting us and Help with product review and approval as the specific inquiry.
4. Complete all the required fields and wait for a response from our Support team by email.

After this period, the product will be removed from the platform permanently and cannot be recovered.