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Hi, how can we help?
Describe what you need so that we can give you the necessary information.
I'm a buyer
I'm a creator
I'm an affiliate
These are the most frequent questions here
Your purchase
How do I access my certificate?
How to access the product I purchased?
What should I do if I can't access my purchase?
Cancellation and refund
When can I ask to cancel my purchase?
How to cancel my subscription?
How do I cancel my refund request?
How do I track my refund request?
Platform registration
How do I update my account from buyer to affiliate and creator?
How do I register at Hotmart?
What are the reasons why my Hotmart account can be blocked?
Account information
I made a purchase and need to change my access email
Questions about the product I purchased
How do I contact the creator?
What should I do if my product hasn't been fully delivered?
How to request the invoice for my purchase in Brazilian Real?
For how long do I have to access my course?
Payment options
What payment methods are available for purchasing on Hotmart?
How do I reprocess my payment?
How to buy a product on Hotmart with a credit or debit card?
How to buy a product through Hotmart?
I purchased a product through Hotmart and I need help
I've just started learning to use Hotmart and I need help
I made a sale through Hotmart and I need help
Hotmart apps