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Hotmart website
Hotmart Platform
Português - Brasil
English
Español
Deutsch
日本語
Français
Italiano
العربية
Help Center
Hi, how can we help you?
I've just started learning to use Hotmart and I need help
I made a sale through Hotmart and I need help
I purchased a product through Hotmart and I need help
Hotmart Sparkle
These are the most frequent questions here
Your purchase
How to access my certificate?
How can I access the product I’ve purchased?
I can't access my purchase. What should I do?
Cancellation and refund
How can I cancel a subscription service?
Canceling a refund request
How do I request an order cancellation and get a refund?
Checking the status of a refund
What do I do when the refund deadline expires?
Canceling subscriptions
Requesting refunds
Account and registration
How do I register my bank account?
Why has this Hotmart account been blocked?
How do I change the email registered on my Hotmart account?
Affiliations
How to make your first sale
How do cookies work at Hotmart?
How do I become an Affiliate to a product on Hotmart?
Product registration and management
How to setup a product’s co-production?
How can I have more protection for my PDF and EPUB ebooks (Social DRM)?
How to register my product?
Fees, commissions and withdrawals
How can I withdraw my commissions?
When can I withdraw my commissions?
Which service fees does Hotmart charge?
Do you need to talk to us?
If you have any further questions, please contact us and we'll get back to you as soon as possible
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