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Reporting and Support

Why did I receive a verification email after making a request in the Help Center?
How to contact Hotmart support?
I believe a user may be violating Hotmart's Terms of Use. How can I report them?

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Discover Hotmart

Product search
Check out the Hotmart App
Discover the new Hotmart platform

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Managing your account

How do I know that my personal information is protected on Hotmart?
What happened to the Hotmart Sparkle app?
How to use Hotmart App

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Reports

Everything you need to know about your results on Hotmart
What is the Sales Management feature on the Hotmart platform?
Discover the “Exported Reports” tool

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Tools and integrations

Get to know Hotmart Player [BETA]
How to shorten and personalize my links with the Link Manager?
How to set up the Kwai pixel?

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Subscription management

How to change the trial model in subscription products?
How can a Producer cancel a subscription purchased by a customer?
How to increase customer loyalty using the Early Subscription Renewal tool? (beta)

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Sales management and strategies

How to resolve my queries about Hotmart Extensions?
How can I integrate HubSpot Chat with my checkout page?
Learn more about the new rules for selling in Argentina.

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Members area (Hotmart Club)

Learn about the new Hotmart Club
How to conduct unified user management at Hotmart Club
How to enable student ranking and gamify my members area?

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Product registration and management

What payment methods are available and how can I enable them for my product?
What’s the difference between online event, webinar, e-ticket, and online course?
What is Hotmart AI and how to use it

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My affiliations

What is the role of an affiliate?
How to make my first sale as an affiliate?
How do I become affiliated to a product at Hotmart?

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Commissions and tracking

How does the tracking process of Promotional Links (HotLinks) work?
How is my revenue calculated on Hotmart?
What are Hotmart’s rules to attribute commissions?

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My wallet

What is a PIN and how to create one?
What is the Hotmart Card and how do I apply for one?
What is a Direct Credit Company, and how does it work?

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Learning journeys and campaigns

Win-Win Black November Rules
How does the Win-Win Black November 2024 campaign work?

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Tax information

How can tax rules from different regions affect my product pricing?
What information will Hotmart report for DAC-7 purposes?
Global sales: everything you need to know about Hotmart's business model updates

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Hotmart App

How to create livestreams in Hotmart App Communities
How to publish content on Hotmart App?

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My Hotmart account

How can I fix an issue with my Hotmart account registration?
Discover Hotmart Journey: Stars and Legacy
How do I request a change of ownership for my account?

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My affiliate program

How do I set up my Affiliate Program?
How to recruit Affiliates to my product?
What rules to attribute commission can I choose for my product?

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