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How do I integrate my external members area with Hotmart?

If you choose to host your online course content outside of Hotmart Club, you can set up an integration so your students automatically receive access after their purchase is approved. 

This article explains step by step how to configure your external platform within the Hotmart ecosystem.

 

How do I set up the integration?

The setup process is simple and centralized within your product settings:

  1. Log in to your Hotmart account at app.hotmart.com
  2. In the left-hand menu, click Products and then select My Products.
  3. Click + Create Product and choose the desired format.
  4. In the Members Area section, select Use external members area.
  5. In the Members Area Link field, enter the URL of the external platform.
  6. Then, enter the credentials (access login and password).
  7. Click Next and complete the product setup.

These credentials will be used by Hotmart for validation testing before the product is approved.

 

How do I switch to an external members area after creating the product?

If you want to change your product’s members area after it has been created, follow these steps:

  1. Log in to your Hotmart account at app.hotmart.com
  2. In the left-hand menu, click Products and then select My Products.
  3. Within the selected product dashboard, locate and click Members Area.
  4. On the hosting options screen, click the three-dot menu and select Switch to an External Members area.
  5. In the Members area link field, enter the URL of the external platform.
  6. Then, enter the credentials (access login and password).
  7. Click Save at the bottom of the page.

 

How can I make sure my students receive access automatically?

Adding the external URL in the dashboard tells Hotmart where to direct the student, but the automatic creation of their account in your environment depends on a Webhook integration. 

Through Webhook, Hotmart notifies your external platform (such as MemberKit, Mighty Networks, or custom-built systems) when a payment has been approved, allowing your system to send access credentials to the buyer’s email address.

How to configure Webhook for external platforms

To enable this automated communication, go to Tools in the main Hotmart menu and select Webhook (API and Notifications)

Within this section, create a new configuration associated with your product and paste the destination URL provided by your external hosting platform. Be sure to select the Purchase Approved/Completed event to trigger access release and, if needed, the Refund/Cancellation event to automatically revoke access when a customer requests a refund or cancels their purchase. Learn more in this article.

 

Frequently Asked Questions

Can I migrate students who already purchased my course on another platform to Hotmart Club without paying additional fees?

Yes. If you previously used an external platform and decided to move your content delivery to Hotmart Club, you can import your existing students into Club. Learn more in this article.

❯  Can Hotmart Support fix issues or provide assistance within my external members area? 

No. Internal issues related to your course layout, server downtime, or failures in receiving data from your membership platform must be addressed directly with the technical support team of the external platform.

What happens to the student experience in the Hotmart app?

When you use an external members area, your students cannot watch lessons natively within the Hotmart app. The app was designed to stream content hosted on Hotmart Club.


 

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