How do I check in at my event?

After buying tickets for an event and having your payment approved at Hotmart, you must check in at the event in order to generate your event ticket (voucher).

This voucher is important so you can enter the event venue.

There are three ways you can check in:

Through the email you receive after the purchase

When you purchase a ticket, the payment confirmation and link for the check-in form will be sent to your email address.

Make sure you check your spam or junk email folders, since your email security setting may direct them to these folders.

  1. In this email, you should click on Confirm ticket to open the page and fill out the information
  2. On the new page, enter the information of the person who will attend the event and click on the Check-in button

A PDF voucher will be generated.

  1. Save and print your voucher

Through the Hotmart platform

  1. Go to your Hotmart account at:
  2. If you still haven’t filled out your registration, fill out your information:
  3. At Hotmart Hub, locate the event and click on it. The check-in option will be available
  4. Fill out the requested information and click on the Check-in button

A PDF voucher will be generated.

  1. Save and print your voucher

At the checkout itself

In order to make it easier, you can check in automatically at the checkout. Take a look at an example screen:

Just fill out the information the event requests. Keep in mind that each event may request different information.

If you have any questions regarding the check-in process, you can open a request in our Support with TICKET as the subject. Our customer support will be available to help you.

Do you need to talk to us?
If you have any further questions, please contact us and we'll get back to you as soon as possible
Want to start an online business?
How about some help?
On the Hotmart blog, you will find essential content and tools for those who want to work online, including free resources!