What does it mean when my product is unavailable for sale?

This scenario may indicate that the content does not comply with the General Responsible Use Policy and/or contains topics or practices that do not comply with the Terms of Use. Below is a list of topics that are not accepted under these terms: 

• Products that resell accounts for subscription streaming services or teach users how to bypass paid subscription systems.
• Products whose content contains pornographic material, especially explicit scenes, obscene content, nudity, or sexual acts.
• Products that contain OEM software, NFR software, copies or backup files, or that are intended to hack electronic devices.
• Products that promise success in lotteries or games of chance, as well as any activity or practice that depends solely or primarily on luck to achieve results (for example: betting, gambling, lotteries, or the sale of stocks and assets).
• Products that use unwanted, mass, repetitive advertising, information collection practices, spam, flooding, adware, malware, or any other harmful techniques.
• Products whose main content involves raffles, donations, and/or charitable causes, including promises of support, redistribution of funds, or donations to charities, NGOs, or individuals. 
• Products that reference or promote the illegal use of firearms, narcotics, toxic substances, or any type of illegal drugs, as well as any unlawful substance or any substance whose use legally requires a medical prescription or authorization from a competent authority.
• Products that promote pyramid schemes or similar models whose operation primarily depends on financial contributions from new participants to compensate previous participants.
• Products whose content promotes speech intended to dehumanize, degrade, intimidate, or reinforce harmful or negative stereotypes based on characteristics such as race, gender, sexual orientation, gender identity, religion, nationality, mental condition, medical condition, or physical condition. It is also not permitted to publish or sell on the platform any product whose content directs statements or treatments toward someone with these same intentions.

How can I fix my product? Review the content, product description, and sales pages, and remove any topics that may violate the Terms of Use or the General Responsible Use Policy. After correcting the information, complete the registration again.

This issue indicates that the product content, or part of it, has been identified as being available online for free. 

How can I fix my product? Remove the content that is available online for free or modify it so that it is exclusive to your buyers. After making the necessary changes and updating your product content, go to the Product Dashboard and click Complete registration. 

This issue indicates that the product content may contain material that infringes third-party copyright. This includes, for example, books, eBooks, videos, images, or other content protected by intellectual property rights that has been reproduced or used without proper authorization. 

How can I fix my product? Review your product and remove any content that may violate copyright laws. Use only materials that you own or are properly authorized to use. After making the necessary changes and updating your product content and/or description, go to the Product Dashboard and click Complete registration. 

This issue indicates that your product's sales page cannot be accessed. This may happen because the page was removed, the URL is incorrect, or there is a temporary issue with the external website where the page is hosted. 

How can I fix my product? Check whether the sales page URL is correct and make sure the page is active and publicly accessible. If necessary, update the link in your product settings. After making the necessary changes, go to the Product Dashboard and click Complete registration. 

This issue indicates that the product description does not accurately reflect the content that will be delivered to buyers. This may create misleading expectations about what is being offered. 

How can I fix my product? Review the product description and make sure it clearly and accurately represents the content that will be delivered. After making the necessary changes and updating your product description, go to the Product Dashboard and click Complete registration. 

This issue indicates that the content does not match what is described on the sales page. 

How can I fix my product? Review the content to ensure it is relevant and aligned with the product description. Make any necessary adjustments, making sure the content complies with the Terms of Use and the General Responsible Use Policy. After making the necessary changes and updating your product content and/or description, go to the Product Dashboard and click Complete registration. 

It was identified that the content has a superficial approach and does not match the depth promised in the description. It may also indicate that the content, in whole or in part, was not created organically. 

How can I fix my product? Review the content and take this opportunity to enrich it with more detailed information, providing greater value to buyers. If the issue is related to the use of AI, review the content and add more information, such as more detailed explanations, practical examples, case studies, or any other resources that help make the content more complete and in-depth. After making the necessary changes and updating your product content and/or description, go to the Product Dashboard and click Complete registration. 

This issue indicates that it was not possible to access the product content. This may happen if the access link is invalid, login credentials are incorrect, or the content has not yet been made available. 

How can I fix my product? Check that the access link is correct, make sure any login credentials provided are valid, and confirm that the content is available. After making the necessary changes and updating your product access information, go to the Product Dashboard and click Complete registration. 

This issue indicates that the product content is protected by a password that prevents our team from reviewing it. To complete the review process, the content must be accessible. 

How can I fix my product? Remove the password protection or provide valid access credentials so the content can be reviewed. After making the necessary changes and updating your product access information, go to the Product Dashboard and click Complete registration. 

It was identified that your product contains statements promising specific results, such as financial gains or improvements related to health and wellness. At Hotmart, these types of claims are considered sensitive and are not in compliance with our Terms of Use and General Responsible Use Policy. Products intended for the general public that relate to health and wellness must not promise results such as weight loss or the effects of cosmetics or medications that may alter bodily, mental, or physical functions. 

How can I fix my product? Review your product description, sales page, and materials to correct any information that implies guaranteed results. Make sure all claims comply with our Terms of Use and General Responsible Use Policy, avoiding promises that could be interpreted as guarantees of financial success or health-related outcomes. After making the necessary changes and updating your product content and/or description, go to the Product Dashboard and click Complete registration.