When you create your Hotmart account, some registration fields remain temporarily unavailable until you make your first sale. After that sale, the document submission option will be enabled, and once your documents are approved, you’ll be able to register your bank account to receive payments.
The required documents vary depending on the type of account registered: Individual or Legal Entity. In this article, we’ll explain which documents are necessary for each case, how to submit them correctly, and what precautions you should take when uploading them.
See below for the documents you need to submit and the instructions for each registration type:
Document review may take up to 5 business days. Once approved, you’ll be able to register your bank account to make withdrawals. If you live in Brazil and want to register an account in Brazilian reais (BRL), check out this article. For withdrawals in other currencies, follow the steps in this article.
Important: If your Hotmart account is registered in Brazil, you may encounter biometric verification steps when uploading your documents. If you have any questions, check out this article available in Portuguese.
Why might my document not be approved?
If the documents submitted are not approved, it's likely due to one of the following issues:
- Illegible documents: blurry, out-of-focus, or poorly positioned images that make it difficult to read the data.
- Incorrect document type: submitting documents that differ from the ones listed above, including scanned documents, photocopies, or screenshots.
- Inconsistent Information: the documents submitted do not match the information registered in your Hotmart account, such as ID number.
- Irregular documents: documents with irregularities, such as expired documents.
- Missing or repeated documents: failure to submit a required document or submitting the same document twice.
If any of the above reasons apply, review the information and instructions in this article and resubmit the documents in the Documents tab of your Hotmart account. If you need to update the information you’ve already added to your account (such as document numbers), please refer to this article.