How do I request a change of ownership for my account?
To maintain user security, some platform changes, like account ownership changes, must be handled with the help of Hotmart support.
In this article, we’ll walk you through the steps needed to request a change of ownership. If you need to update other account details like your name, date of birth, phone number, or time zone, please refer to this article for more information.
Before proceeding with an ownership change, you may need to withdraw the available funds from your account. See the recommendations below based on your balance:
- A withdrawal is required if your balance exceeds 50 USD, EUR, or GBP (plus applicable fees).
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No withdrawal is necessary if your balance is lower than 50 USD, EUR, or GBP.
Important: The information described in this article does not apply to ownership changes that involve documents issued in Brazil. If your request includes Brazilian documents, please refer to the
Portuguese version of this article for the specific instructions for this scenario.
Once the withdrawal is complete, you can submit your request along with the required documents for the ownership transfer. Check the list below to find out which documents you’ll need to provide based on your request:
❯ Individual to Legal Entity
If you want to change the account ownership from an individual to a legal entity, you must submit documents from the current account holder (individual) and from the company that will assume the account:
1. Documents from the current account holder (individual)
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A photo of both sides of the official identification document currently registered in the Hotmart account, showing full name, photo, ID number, and date of birth.
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A “selfie” photo of the currently registered holder holding their official identification document.
2. Company documents
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Articles of Incorporation (or Bylaws and Incorporation Act) + Tax Certificate, duly notarized/authenticated.
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The Articles of Incorporation must include the company’s ownership structure (shareholding structure).
3. Documents from the company’s partners/shareholders
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A photo of both sides of the official identification document of each partner/shareholder, showing full name, photo, ID number, and date of birth.
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A “selfie” photo of each partner/shareholder holding their official identification document.
Important: Make sure all document images are clear and fully legible.
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❯ Legal Entity to Individual
If you want to change the account ownership from a legal entity to an individual, you must submit documents from the current company and from the new individual who will assume the account:
1. Documents from the current company
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Articles of Incorporation (or Bylaws and Incorporation Act) + Tax Certificate, duly notarized/authenticated.
-
The Articles of Incorporation must include the company’s ownership structure.
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A photo of both sides of the official identification document of each current partner/shareholder, showing full name, photo, ID number, and date of birth.
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A “selfie” photo of each partner/shareholder holding their official identification document.
2. Documents from the new account holder (individual)
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A photo of both sides of the official identification document of the new holder, showing full name, photo, ID number, and date of birth.
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Proof of address of the new holder. It must be under the holder’s name or under the name of someone who resides at the same address. This can be a utility bill (electricity, internet, or water), a bank letter, a rental agreement, or a similar document.
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A “selfie” photo of the new holder holding their official identification document.
Important: Make sure all document images are clear and fully legible.
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❯ Legal Entity to another Legal Entity
If you want to change the account ownership from one legal entity to another, you must submit documents from both the current company and the new company that will assume the account:
1. Documents from the current company
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Articles of Incorporation (or Bylaws and Incorporation Act) + Tax Certificate, duly notarized/authenticated.
-
The Articles of Incorporation must include the company’s ownership structure.
-
A photo of both sides of the official identification document of each partner/shareholder of the current company, showing full name, photo, ID number, and date of birth.
-
A “selfie” photo of each partner/shareholder of the current company holding their official identification document.
2. Documents from the new company
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Articles of Incorporation (or Bylaws and Incorporation Act) + Tax Certificate, duly notarized/authenticated.
-
The Articles of Incorporation must include the company’s ownership structure.
-
A photo of both sides of the official identification document of each partner/shareholder of the new company, showing full name, photo, ID number, and date of birth.
-
A “selfie” photo of each partner/shareholder of the new company holding their official identification document.
Important: Make sure all document images are clear and fully legible.
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❯ Individual to another Individual
If you want to change the account ownership from one individual to another, you must submit documents from the current holder and from the new holder who will assume the account:
1. Documents from the current account holder
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A photo of both sides of the official identification document currently registered in Hotmart, showing full name, photo, ID number, and date of birth.
-
A “selfie” photo of the currently registered holder holding their official identification document.
2. Documents from the new account holder
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A photo of both sides of the official identification document of the new holder, showing full name, photo, ID number, and date of birth.
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Proof of address of the new holder. It must be under the holder’s name or under the name of someone who resides at the same address. This can be a utility bill (electricity, internet, or water), a bank letter, a rental agreement, or similar document.
-
A “selfie” photo of the new holder holding their official identification document.
Important: Make sure all document images are clear and fully legible.
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With all the necessary documents ready, simply send them to us by clicking the Contact us button at the end of this article and selecting Account access and settings as the reason for contact. In your request, please provide the following information:
- Email address of the account you want to update.
- Number of the document currently registered on the platform (Legal Entity or Individual).
- Number of the new document you want to register (Legal Entity or Individual).
- Required documents based on the changes you want to make, as described above in this article.
Your request will be forwarded to the Hotmart team, which will review the documents and, if approved, send a term for all parties to authorize the change.
