How do I request a change of ownership for my account?
To maintain user security, some platform changes, like account ownership changes, must be handled with the help of Hotmart support.
In this article, we’ll walk you through the steps needed to request a change of ownership. If you need to update other account details like your name, date of birth, phone number, or time zone, please refer to this article for more information.
Before proceeding with an ownership change, you may need to withdraw the available funds from your account. See the recommendations below based on your balance:
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No withdrawal is necessary if your balance is up to 5,000 BRL (in Brazilian Reais only).
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A withdrawal is required if your balance exceeds 5,000 BRL or if you have funds in currencies other than BRL.
Once the withdrawal is complete, you can submit your request along with the required documents for the ownership transfer. Check the list below to find out which documents you’ll need to provide based on your request:
❯ Individual to Legal Entity
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Photo ID (ID card or driver's license) for all individuals involved:
- The document must be official.
- Provide images of both the front and back.
- Ensure all data is clearly legible.
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Recent selfie with the document:
- Each person involved must submit a clear, recent selfie holding their ID. If there is information on both sides of the document, provide two selfies, one with each side.
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Note: If the account is registered in Brazil, it is not necessary to send a selfie holding the document. Just send a selfie in a well-lit location, with the face visible and centered, without smiles or expressions. This requirement is due to the specific regulations of each country.
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Company Constitutive Document:
- Upload the company’s official certificate or articles of incorporation and by-laws.
Important: Ensure all document images are high-quality and easily readable.
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❯ Legal Entity to Individual
-
Photo ID (ID card or driver's license) for all individuals involved:
- The document must be official.
- Provide images of both the front and back.
- Ensure all data is clearly legible.
-
Recent selfie with the document:
- Each person involved must submit a clear, recent selfie holding their ID. If there is information on both sides of the document, provide two selfies, one with each side.
-
Note: If the account is registered in Brazil, it is not necessary to send a selfie holding the document. Just send a selfie in a well-lit location, with the face visible and centered, without smiles or expressions. This requirement is due to the specific regulations of each country.
-
Company Constitutive Document:
- Upload the company’s official certificate or articles of incorporation and by-laws.
-
Proof of address:
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Provide a document to confirm your residence. It should include your full name and residential address, such as a utility bill, bank statement, or official government correspondence issued within the last 3 months.
- Ensure the document is fully visible, and all details are easy to read.
Important: Ensure all document images are high-quality and easily readable.
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❯ Legal Entity to another Legal Entity
-
Photo ID (ID card or driver's license) for all individuals involved:
- The document must be official.
- Provide images of both the front and back.
- Ensure all data is clearly legible.
-
Recent selfie with the document:
- Each person involved must submit a clear, recent selfie holding their ID. If there is information on both sides of the document, provide two selfies, one with each side.
-
Note: If the account is registered in Brazil, it is not necessary to send a selfie holding the document. Just send a selfie in a well-lit location, with the face visible and centered, without smiles or expressions. This requirement is due to the specific regulations of each country.
-
Current Legal Entity - Constitutive Document:
- Upload the company’s official certificate or articles of incorporation and by-laws.
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New Legal Entity - Constitutive Document:
- Upload the company’s official certificate or articles of incorporation and by-laws.
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For business partners:
- Personal email address.
- Photo of a valid ID (ID card or driver's license) for each business partner.
- A selfie of each partner holding their official ID document.
Important: Ensure all document images are high-quality and easily readable.
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❯ Individual to another Individual
-
Provide a photo ID (ID card or driver's license) for all individuals involved:
- The document must be official.
- Provide images of both the front and back.
- Ensure all data is clearly legible.
-
Recent selfie with the document:
- Each person involved must submit a clear, recent selfie holding their ID. If there is information on both sides of the document, provide two selfies, one with each side.
-
Note: If the account is registered in Brazil, it is not necessary to send a selfie holding the document. Just send a selfie in a well-lit location, with the face visible and centered, without smiles or expressions. This requirement is due to the specific regulations of each country.
-
Proof of address:
-
Provide a document to confirm your residence. It should include your full name and residential address, such as a utility bill, bank statement, or official government correspondence issued within the last 3 months.
- Ensure the document is fully visible, and all details are easy to read.
Important: Ensure all document images are high-quality and easily readable.
|
With all the necessary documents ready, simply send them to us by clicking the Contact us button at the end of this article and selecting Registration and Change of Personal Information as the reason for contact. In your request, please provide the following information:
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Email address of the account you want to update.
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Number of the document currently registered on the platform (Legal Entity or Individual).
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Number of the new document you want to register (Legal Entity or Individual).
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Personal email addresses of the responsible parties (if multiple people are registered on the company’s documents).
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Required documents based on the changes you want to make, as described above in this article.
Your request will be forwarded to the Hotmart team, which will review the documents and, if approved, send a term for all parties to authorize the change.
