How to change the registered country in my Hotmart account?
When you make a purchase or register on Hotmart, whether through the payment page or the registration form, an account is automatically created using the information you provided. The country of origin for your account is determined by the IP address of the device you used, whether it’s a computer, mobile phone, or tablet.
If the detected location doesn’t match your country of residence, you will need to request a change through our support team. Before submitting this request, it’s important to follow a few guidelines to ensure the process is handled quickly and efficiently.
Below, we explain the steps you need to take and the documents you need to provide, depending on the type of account registered on our platform.
I’m a buyer and I want to change the country of my account
❯ To open a request, follow the steps below:
- Click on the blue Contact us button located at the end of this article.
- Select the options: I’m a buyer > Update registration data > Other changes.
- Fill in the indicated fields and confirm the submission of your request.
After submission, the support team will contact you, providing the necessary instructions to complete the change of the registered country.
I’m a creator and I want to change the country of my account
There are different possibilities for changing the country registered on your creator, affiliate, or co-creator account. With that in mind, we’ve outlined each scenario below, considering the actions you need to take and the documents that must be submitted so that your request can be processed by our support team.
❯ To open a request, follow the steps below:
- Click on the blue Contact us button located at the end of this article.
- Select the options: I’m a creator > Registration or change my personal information > Change registration country.
- Fill in the indicated fields and confirm the submission of your request.
Don't forget to check below the documents you need to submit and the actions required for each type of request:
❯ I want to change my registration between other countries (except Brazil)
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Actions required before the request:
- To verify the possibility of changing your account to another country (except Brazil), we will first need you to withdraw all the available balance in the Hotmart account.
- Confirm if the desired country for the change is listed in the OFAC (Office of Foreign Assets Control). If it is listed, it will not be possible to update the country.
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Documents required to open the request:
- Email of the Hotmart account for which you want to make the change.
- Proof of residence in the new country.
- Official identity document from the new country or document issued for foreign residents (must show full name, date of birth, and photo). Attention: passports are not accepted.
- A selfie holding this same official identity document.
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❯ I want to change my registration from another country to Brazil
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Actions required before the request:
- To verify the possibility of changing your account from another country to Brazil, we will first need you to withdraw all the available balance in the Hotmart account.
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Documents required to open the request:
- Email of the Hotmart account for which you want to make the change.
- Proof of residence in Brazil.
- Brazilian identity document or National Foreigner Registration (RNE) and CPF proof.
- A selfie holding this same official identity document.
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What you need to know after the change:
- After the change, your commissions will be generated in Reais (BRL). Therefore, if you have affiliates who promote your products, they will also receive their commissions in Reais (BRL), even if they are located outside Brazil.
- If you have subscription products sold before the country change, the recurring commissions related to that transaction will continue to be generated in the same currency as at the time of sale.
- Similarly, if you are an affiliate or co-creator of a product offered in Dollars or Euros, your commissions will continue to be generated in the same currency as the creator of that product and will not be converted to Reais.
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❯ I want to change my registration from Brazil to another country
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Actions required before the request:
- Withdraw the total balance available in Reais (BRL).
- Deactivate all subscription products (if you have students with active subscriptions, they must be migrated to a new plan created after the country change).
- If your account is an affiliate or co-creator: end partnerships and cancel affiliations of Brazilian products.
- Confirm if the desired country for the change is listed in the OFAC (Office of Foreign Assets Control). If it is listed, it will not be possible to update the country.
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Documents required to open the request:
- Email of the Hotmart account for which you want to make the change.
- Proof of residence in the new country.
- Official identity document from the new country or document issued for foreign residents (must show full name, date of birth, and photo). Attention: passports are not accepted.
- A selfie holding this same official identity document.
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What you need to know after the change:
- After the change, your commissions will be generated in Euros or Dollars. Therefore, if you have affiliates who sell your products, they will also receive their commissions in Euros or Dollars, even if they are located in Brazil.
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