Withdrawal requests on Hotmart can take different statuses that help affiliates and producers to monitor their updates through the system.
The statuses the request can take are:
Pending: the user has already requested the withdrawal on our platform.
Processing: Hotmart received the withdrawal request and forwarded it to the bank for payment.
Scheduled: the bank has received the request and will proceed with the payment.
Done: the payment was successfull and the amount can be redeemed directly to the bank account registered on HotPay.
Returned: the bank identified an error in the bank details provided, which is why the payment was not made. In this case, it is necessary to review them on our platform. To do this, access your Hotmart account, click on My Account and then on Financial Data. If you have any questions, see our article How to register my Financial Data to receive sales commissions processed by HotPay.