Home Payment methodsHow do I generate a receipt for my purchase (in Brazilian Real)?

How do I generate a receipt for my purchase (in Brazilian Real)?

For purchases made in Brazilian Real (BRL), the creator is responsible for issuing and sending - by email - the receipt referring to the product purchased by the buyer. 

If you haven’t received it, please contact the creator.

The creator's contact information is available on the Checkout Page, in the Terms of Purchase, and in the purchase / access confirmation email you received:

  • On the Checkout Page, the creator’s email address is available when you fill out the payment information, immediately above the product’s price. Simply click on "seller contact info" to view it:

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  • Purchase / access confirmation email: you can check the transaction details and, at the bottom, the creator's contact email.

Some sellers issue the receipt immediately after the purchase is approved. Others choose to issue it upon the product's guarantee expiring. Contact the seller to find out about the procedure for the product you have purchased. 

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