In the digital environment, keeping your access information updated is essential for secure navigation.
In this article, we will detail step by step how you can update your email on our platform. With a simple process, our goal is to ensure that you have continuous access to all the resources and content available, without interruptions or complications.
Below, we've listed the possible email update scenarios. To be redirected to the topic of your choice, simply click on the desired topic:
- I want to update the email registered to my Hotmart account
- I want to update the email for one of my purchases
- I entered my email incorrectly at the time of purchase
We emphasize that, to protect your account, only the account holder or the creator responsible for the course have the authority to request an email change. This ensures that your information remains secure and under your control.
Follow the instructions below to continue making the most of your Hotmart experience:
❯ I want to update the email registered to my Hotmart account
The email linked to your Hotmart account is crucial, as it's through this email that you access the platform and all the products you've purchased. If, for any reason, you need to change this email, whether because the current one is no longer used or is outdated, we're here to help.
To update the email linked to your account in a simple and secure way, use our virtual assistant. It is available to guide you through this process whenever necessary. To start, just click on the chat icon, the orange balloon-shaped button located at the bottom right of your screen. If the icon is not visible, click here.
❯ I want to update the email for one of my purchases
When making a purchase on Hotmart, the email provided on the checkout page is registered to your purchased product, and it will be through this email that you access your purchase.
We understand there may be times when, without realizing it, you use an alternate email address different from your usual one, or decide, for organizational reasons, to distribute your products across different accounts. In these situations, you can change the email linked to your purchase without any complications.
For this, use our virtual assistant. It is available to guide you through this process whenever necessary. To start, just click on the chat icon, the orange balloon-shaped button located at the bottom right of your screen. If the icon is not visible, click here.
If you're unable to change the email for one of your purchases, it may be that your product was acquired through a creator’s invitation. In other words, the creator may have offered you access to a product. In this case, only the creator can change your access email to the product. Click here to learn how to contact them to request an email change.
❯ I entered my email incorrectly at the time of purchase
If you have registered your email with a typing error at the time of your purchase, don't worry! To make the email change, it will be necessary for you to send us a request.
For this, click on the blue Contact Us button located at the end of this article and fill in all the fields according to the instructions below:
- Choose I'm a Buyer on the type of service you need and click Next.
- In the Request details section, you must fill in the field Select the reason for your contact with the option Update registration data.
- In the next field, select the Change purchase email option. Then, click Next.
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Complete all the fields in the Support information section:
a. In the Email address field, you must inform an email to receive a response;
b. In the Your message field, you must provide the following information:
- Email currently registered in your purchase or Hotmart account (which was registered with a typo):
- New email you want to use;
- Last four digits of your card, if the purchase was made through this payment method;
c. In the Attachments field, add the proof of payment of the purchase registered in the email with a typo;
d. Please indicate your country and the language you would like to receive the answer. Then, click Next. - In the Specifications section, complete it as follows:
a. Re-enter the new email you want to use and check the option I want to update this email in my Hotmart registration;
b. Inform your ID number, the purchase transaction number and the product name;
c. Finally, select the Incorrect email option in the reason for the change request.