If you're reading this article, it's because you recently purchased a course on Hotmart and are having trouble accessing it. But don't worry! We're here to help you access your online product without complications.
Products sold on Hotmart can be hosted directly on our platform or on an external platform. This means that access can be made through our website or another platform defined by the creator, depending on the configuration established by them. Below, we'll explain how to access the product in each of these cases:
❯ Accessing products hosted on Hotmart
When your product is hosted on Hotmart, you receive a purchase confirmation email with all the transaction details, including access information to the product. If you can't find the confirmation email in your inbox, we suggest checking your spam or junk email folder.
If you can't find the confirmation email, you can also access your product by following the steps below:
- Visit https://consumer.hotmart.com.
- In the first field, enter your email address: this is the same email address you provided when purchasing the product.
- In the second field, enter your Hotmart password: it's the same one you set the first time you accessed the product. If you forgot it or haven't set it yet, click on Forgot my password to reset it. If you have any questions about your password, refer to this article for more information.
- That's it! After accessing your account, click on My purchases to access your purchased products.
If a password is requested to download or access a file, this is a content protection activated by the creator, and you should enter your login email to view the product.bAdditionally, some products may require specific software to be opened, such as Adobe Reader (.pdf files) and WinRar (.zip files).
If you have any questions about the product you purchased, we recommend contacting the creator directly. To find out how, check out our article I have a question about the product I purchased.
Hotmart may send, in some cases, an SMS for access to courses hosted on Hotmart Club. Only users with complete registration, including the phone number, will be able to receive the purchase notification. Whenever you need to access your purchases, do so directly from your account or from the email sent at the time of your purchase.
❯ Accessing products hosted on an external members area
When your product is hosted on an external members area, meaning the creator doesn't use Hotmart Club, you will also receive a purchase confirmation email with all the transaction details. However, the product access information will be sent separately by the creator and their support team.
If you can't find the email in your inbox, we suggest checking your spam or junk email folder. It's always important to look through all folders to ensure nothing has been accidentally filtered.
If even after checking, you can't find the email with the access information, you should contact the creator support team directly. If you need more information on how to do this, the contact details of the creator can be found in the email sent at the time of purchase approval, but this article can also assist you.
In the message, it's important to include the transaction number (transactions start with HP followed by a numerical sequence) and the email used for the purchase, so the creator can quickly verify what happened.
If you have any questions about the product you purchased, we recommend contacting the creator directly. To find out how, check out our article I have a question about the product I purchased.
Still unable to access your purchase?
If you can't access your purchase, even after following all the instructions in this article, it's possible that your access issue is different. Therefore, we recommend checking out our article What should I do if I can't access my purchase?, where we provide different solutions for access problems.