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I have a question about the product I purchased

If you have any questions about a product you purchased, don't worry. In this article, we guide you through the possible solutions to any doubts you may have about the product you've purchased. 

If you have questions about the product's content, delivery method, bonuses, warranty period, or access to groups, we recommend contacting the Producer directly. This is because the Producer is responsible for these settings, while Hotmart is responsible for providing the necessary tools for the sale. 

To contact the Producer, you can follow the steps below:

  1. Go to https://consumer.hotmart.com.
  2. Click on My purchases.
  3. Choose the product you want and click Show details.
  4. Under the name of your product, you will find the creator's support e-mail, as shown below:

You can also consult the articles below, where we explain each of the possible scenarios in more detail:

 

However, if your doubts relate to the certificate or access to the product you bought, we recommend you visit the articles listed below:

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If you have any further questions, please contact us and we'll get back to you as soon as possible