When you complete a purchase, an account is created and any product associated with the purchasing email is always stored there. However, an alternative that we offer to those who want to delete a purchase is to change their registered email for another address.
We don’t offer a way to manually delete a purchase connected to a registered email. This is because our users could want access to a product in the future, as long as the Producer has the content available on our platform.
Since this action means a change to your account’s email, our virtual assistant will help you with this process. You can access the chat whenever you want by clicking on the orange balloon-shaped button in the bottom right-hand corner of the screen. If it doesn't appear, just click here.
This is a security measure to protect your data and your purchases. But don’t worry, our support team strives to handle all requests as soon as possible.