To change your documents on the platform, you'll need to contact the Hotmart team through the form at the bottom of the page and send us some information.
The first step is to withdraw the amount available in the account and send the information listed below through the form along with the new documents:
- Email of your account
- Number of the document (Corporate or Individual Taxpayer ID) registered on the platform
- Number of the new document (Corporate or Individual Taxpayer ID)
- Email of the persons involved in the change
Click the link below corresponding to the change you want to make to view the required documents:
- Change individual to company account
- Change company to individual account
- Change company documents
- Change individual documents
Change individual to company account
- Screenshot of the personal ID of all parties involved (with photo and the individual taxpayer number - front and back);
- Selfie holding the personal ID of all parties involved (legible);
- Authenticated business registration certificate - Articles of Incorporation, MEI Certificate (Brazil), company bylaws, etc.
Change company to individual account
- Screenshot of the personal ID of all parties involved (with photo and the individual taxpayer number - front and back);
- Selfie holding the personal ID of all parties involved (legible);
- Authenticated business registration certificate - Articles of Incorporation, MEI Certificate (Brazil), company bylaws, etc;
- Proof of address of the new account owner.
Change company documents
- Screenshot of the personal ID of all parties involved (with photo and the individual taxpayer number - front and back);
- Selfie holding the personal ID of all parties involved (legible);
- The Corporate Taxpayer ID registered in the account: Authenticated business registration certificate - Articles of Incorporation, MEI Certificate (Brazil), company bylaws, etc;
- New Corporate Taxpayer ID: Authenticated business registration certificate - Articles of Incorporation, MEI Certificate (Brazil), company bylaws, etc.
Change individual documents
- Screenshot of the personal ID of all parties involved (with photo and the individual taxpayer number - front and back);
- Selfie holding the personal ID of all parties involved (legible);
- Proof of address of the new account owner.
That's it! Now just click on this link, select the contact reason "Registration or change my personal information" and submit the documents mentioned above.
Important: make sure to submit all the required documents and that they're legible.
With this information, the request will be forwarded to Hotmart's legal team that will evaluate the issue. If they verify that the change of account ownership is possible, they'll send a term to both parties to authorize the change, okay?