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What are the different subscription status?

Hotmart’s subscriptions can have different status that will help the buyers, Affiliates and Producers to monitor the students in the system.

The subscription can have the following status:

Active: the payment of the last recurrence is up to date and the subscription is still valid.

Delayed: your customer is late with the payment of the last recurrence and the subscription is still in the current period.

Canceled by the Administrator: the subscription was canceled by the Hotmart Customer Support Team.

Important: subscriptions with 5 consecutive unpaid recurrences will be automatically canceled

(canceled by the administrator).

Canceled by the Customer: the cancellation of the subscription was made by the Buyer.

Canceled by the Seller: the cancellation of the subscription carried out by you, the Producer, or one of your collaborators.

Inactive: the first recurrence has not been confirmed/approved.

Started: the student received the invoice to pay for the first recurrence of the subscription, but the payment has not yet been confirmed.

Overdue: the subscription period has ended. The recurrences charged in this period may all be settled or there may be some overdue payments.

As a Producer, you can get more information about transactions and buyers by going to  Subscription Management. To access it, you must follow the steps below:

  1. Access your Hotmart account through the link: https://www.hotmart.com/login
  2. In the side menu, click on Sales 
  3. Click on the tab Subscriptions 
  4. Apply the desired filters, located on the right side of the page, to get the information you need. 

Note: the dates considered by the filters are the subscription activation dates.

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