How to reactivate a subscription

If a subscription has been canceled, you can reactivate it directly from your Hotmart account. You can also reactivate the subscription and immediately charge the buyer again when needed.

In this article, you'll learn how to locate a canceled subscription and understand the difference between the Reactivate and Reactivate and Charge options.

How do I reactivate a subscription?

1. Sign in to your Hotmart account at https://app.hotmart.com/.
2. From the left-hand menu, click Sales.
3. Select Subscription Management.
4. Under Reports, click Subscriptions.
5. Use the filters and, under Subscription Status, select one of the following statuses, as applicable:
   • Canceled by Admin;
   • Canceled by Customer;
   • Canceled by Seller.
6. Find the subscription you want to reactivate.
7. Click the three-dot menu in the Actions column and select Details.
8. In the Subscription Details window, choose one of the available options:
   • Reactivate; or
   • Reactivate and Charge.

That's it! The subscription will be reactivated according to the selected option.
 

Important information about reactivation

Before the subscription can be reactivated, the buyer must confirm the request.

After you select Reactivate or Reactivate and Charge, the subscriber will receive an email containing a link to accept or decline the reactivation request.

The link is valid for three days. If the subscriber doesn't confirm the request within that period, you'll need to send a new reactivation request.

What's the difference between "Reactivate" and "Reactivate and Charge"?

When you open the subscription details, you'll find two options:

• Reactivate: Reactivates the subscription so it continues following its normal recurring billing schedule.

Example: Imagine the next subscription charge is scheduled for August 20. If you select Reactivate, the subscription becomes active again and the charge will still occur on that date.

• Reactivate and Charge: Reactivates the subscription and immediately creates a new charge for the buyer.

Example: Suppose the next charge was scheduled for August 20, but the subscription was canceled before then. If you select Reactivate and Charge, a new charge will be created when the subscription is reactivated. If the payment is completed on August 10, future recurring charges will use that new payment date as the reference.

Choose the option that best fits the subscription you want to reactivate.

You can also reactivate multiple subscriptions at the same time

If you need to reactivate more than one subscription, you can use the bulk action feature.

1. On the Subscriptions page, select the subscriptions you want to reactivate.
2. Click Bulk Actions.
3. Choose one of the following options:
   • Reactivate Subscriptions; or
   • Reactivate and Charge Subscriptions.

Frequently asked questions