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How to manage student comments on Hotmart Club

Created to bring greater ease to content and class management, Hotmart Club, the free Members Area of Hotmart, is an amazing way for you to interact with your students and better understand how they are developing throughout each module of your course.    

Paying attention to your students’ comments is a fantastic way for you to connect with them and get a grasp of how well your content is being received. This way, starting with the comments, you can come up with strategies to make your course even more attractive for your audience.     

Responding to your students’ comments is also a means to improve your course-engagement indicators on Hotmart Club.   

With the Hotmart Club Community tool, you can easily manage all of the comments left by your students and take specific actions accordingly.

Want to see how? Follow the steps below: 

  1. Access your Hotmart account via this link: https://app-vlc.hotmart.com/login
  2. From the side menu, click on Products 

  3. Click on I'm a Creator

  4. On the product’s menu, click on Access Hotmart Club (Members Area)

  5. In Hotmart Club, click on Community on the left side menu

This screen displays all of the comments made about your course.

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Filter comments by name or email:

You can find comments from a specific user on your list to respond to them directly. Just type the name or email in the search field. 

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View comment context:

You can also view the comment context. This way, it’s easier to understand where your student is coming from and respond in a more precise way. The context is made up of messages grouped by the same topic. In it, you can see the message which started the discussion, in addition to other responses by the same author and also the administrator and moderators of the community.  

To open a comment context, follow these steps: 

> Pick a comment
> Click the View context button

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The messages are shown in context within the tab “All.” This also goes for when you open the option “View Context” and “View comment history.” 

Manage comment status:

On the context screen, you are able to respond to a comment or pick a status for it.

To do this, follow these steps:

> Pick a comment

> Click on the three vertical dots 

> Click on the desired option (Approve, Reject, ou Spam)

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View the comment history of a user:

You can view all of the comments from the same user. To do this, just follow these steps: 

> Pick a comment 

> Click on View history below the user’s name

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The screen will show the comment history grouped by context: 

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If you have any questions, just get in touch with our Customer Support. They are eager to help! 

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