Home Page Members Area (Hotmart Club)How to import new users to the Hotmart Members Area (Hotmart Club)?

How to import new users to the Hotmart Members Area (Hotmart Club)?

In the Hotmart Members Area (Hotmart Club), you can manually add new students to your member area. Below, we show you how you easily can add new students in different scenarios:

New members area

If you have already made sales using Hotmart and you are migrating from an external member area to our platform, you can import them like this:

  1. Access your Hotmart account at the link: https://app-vlc.hotmart.com/login;
  2. On the side menu, select Products
  3. Click on I'm a Producer
  4. Select the desired product and click on Members Area on the internal menu

A new tab will open with the Content Manager for your members area

  1. In the new tab, click on Users
  2. On the new page, click Import Users
  3. Choose From Hotmart
  4. Choose the Group to which you want to import your students
  5. Click Import

This action will import to Club all your customers who have purchased the course using Hotmart and had access to the product through the external members area. Now they'll be able to access Hotmart Club. Customers will receive an email informing them of the change and teaching them how to activate their Club account.

New product

If you are migrating your product to our platform to start selling through Hotmart, there are two options and your choice must be made based on the number of users to be imported:

You can import your students in batch:

This action must be performed when you have many users to import. You can, by default, import 10 users initially and, depending on the number of sales made, the number of users that can be imported increases.

  1. Follow steps 1 to 7 of the tutorial above
  2. Choose the In Batch option
  3. Select the date you wish to set as the user's purchase date
  4. Choose the Group to which you want to import your students
  5. Enter in the text box the following information: name, email and purchase date (optional) separated by “;” (semicolon), and without quotes

e.g. Darren Smith; darren.s2016@example.com; 10/23/2020

You can also set a default group and purchase date for all users on the list.  

  1. Click Import

This way, all listed customers will be imported. Customers will receive an email informing them of the change and teaching them how to activate their Club account.

You can also import your students manually:

This option also allows you to invite specific people to participate in your member area, such as moderators, content editors and administrators.

  1. Follow steps 1 to 7 of the first tutorial above
  2. Choose the option Manually
  3. Fill in the information for each student you want to import

You can choose which role the user will have and to which group you want to add them.

  1. Click Add to List
  2. Click Import

Customers will receive an email informing them of the change and teaching them how to activate their Club account.

You can also check out the step-by-step video:

Import history

In the Import History tab, you can track all imports made to your Members Area.

  1. Click on Users in your Members Area
  2. Choose the Import History tab

In this tab, you will see:

  •       import type
  •       number of people imported in each event
  •       import date
  •       import status
  •       details of successful imports

In the import details, you can check all the users that were imported on that date.

If you have any questions or issues related to this process, you can open a request with our Customer Support team with the subject USER IMPORT.

Do you need to talk to us?

If you have any further questions, please contact us and we'll get back to you as soon as possible