Your balance on Hotmart can be partially or fully blocked for withdrawal for some reasons, such as the identification of suspicious transactions or by court order. This procedure is done to ensure the protection of your balance and your information. In this article, we will explain the most common scenarios, which can be:
❯ Block due to court order
If your account balance has been frozen due to a legal order, you'll need to address the situation directly with the court that issued the order. To get details about the block, including the court involved and case number, please contact our support team. You can find the Contact Us button in blue at the bottom of this article.
❯ Block due to high chargeback rate
If your products have a high chargeback rate, Hotmart may choose to block sales and eventually block part of the balance to ensure that potential chargebacks are covered. Blocking usually lasts up to 90 days, the period expected for most chargebacks to occur.
To find out more about chargebacks, see this article.