Home How to access my productWhy does my course look different?

Find your question in the Help Center

Why does my course look different?

If you've purchased a course through Hotmart and it looks different than it did before, it's likely because the content creator you purchased from has adopted the new version of the Hotmart Club, leading all consumers to always be directed to this new experience and no longer to the previous one. 

This means that from now on, you'll see your courses through the new platform experience, which includes a new organization of your content and other updates. 

 

The Hotmart Club is a secure, optimized, and complete environment where you can consume your course without borders. 

With it, you'll enjoy advantages such as:

  • A safe and exclusive space.
  • The possibility of consuming the course in light and dark modes.
  • "Picture-in-picture" viewing, allowing you to watch your classes in the background.
  • The possibility of consuming your course on any device (TV, cellphone, tablet, computer).
  • The possibility of offline content consumption.
  • A space for creating comments in classes.

The Hotmart Club is at your disposal to offer a unique and complete experience. Take advantage of all the possibilities it has to offer and welcome to the future!

 

Can I return to the previous view?

If the course creator you purchased from opted for the new version of the Hotmart Club, it's not possible. This means you will not be able to return to the previous course experience and will now consume your course in this new environment.

 

Will I spend anything more on my product?

No. The new Hotmart Club experience is available to you for free. Just enjoy!

 

How to watch the product I bought?

If you're having trouble accessing your product, log in to the Hotmart platform, and in the "My purchases" section on the storefront, click on the purchased product to view the classes. If the problem persists, this article may help.

 

How to customize my view of the product in the Hotmart Club?

In the Hotmart Club, you can personalize your experience, choosing between light and dark themes and viewing your classes with the picture-in-picture (background) feature, allowing you to watch content while doing other things. To customize this feature, consult this article.

 

Do you need to talk to us?

If you have any further questions, please contact us and we'll get back to you as soon as possible