If your post was deleted or your account in the Hotmart app was blocked, it was likely due to an action that is considered a violation of Hotmart's Terms of Use or due to security measures of our system.
❯ Understand more about it…
At Hotmart, we're always looking to improve the experience for everyone on the app. To achieve this, we've developed an automated system that filters content, focusing on combating spam and inappropriate postings, including those with adult content.
When the security system identifies content as inappropriate or spam, it automatically removes the post. All criteria used to determine what is considered inappropriate are detailed in the Terms of Use of our app.
❯ What to do in case of a block?
If you find that some functions of your account are temporarily blocked or limited, and you wish to contest this, you can follow the steps below:
- Click on the blue Contact us button, located at the end of this page.
- Complete the form with the requested information.
- Confirm your identity through two-factor authentication.
By following the indicated steps and contacting our Support team, you're taking the first step towards understanding and, if possible, reversing the situation. Remember, our goal is to ensure a safe and positive experience for everyone on the platform, maintaining an environment of mutual respect and quality content.