Home Cancellations, refunds, and unknown chargesWhat should I do if I don’t recognize a charge on my statement?

Find your question in the Help Center

What should I do if I don’t recognize a charge on my statement?

Have you come across a charge from Hotmart on your invoice and can't remember the purchase? We've got you covered!

Hotmart is responsible for managing sales of a wide range of digital products. Therefore, if there's a charge made by us in your name, it's possible that it was for a purchase made on our platform in the last month.

Often, the name of the product might appear partially in the charge description. For example, if the product purchased was Learn how to be a creator, the charge could appear as HTM*HT LEARNHOWPRO.


You didn't make the purchase?

First, check if you have any active subscriptions, or if someone close to you, such as a family member or friend who has access to your card, might have made the purchase.

If the purchase is not recognized, please contact our Support team by clicking on the blue Contact us button located at the end of this page. When contacting us, indicate Unauthorized charges as the subject of your request and provide us with the following information:

  • Your full name
  • Date of purchase
  • The first 6 and the last 4 digits of the card used
  • The brand of your card (Mastercard, Visa, etc.)

In order for our team to give you the best assistance, it is crucial that you provide us with all the information indicated above. 

If you are hesitant about sharing any of the information requested, keep in mind that your security is our priority. Rest assured that all sensitive data from your card is treated with the utmost confidentiality and encryption, preventing unwanted access. Also, we hold the PCI Compliance (PCI DSS) certification, one of the leading security certifications in the world for the online payment industry, ensuring the protection of your data.

Do you need to talk to us?

If you have any further questions, please contact us and we'll get back to you as soon as possible