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How to issue a new bank payment slip for a late subscription payment from one of my buyers?

If you have a student with a subscription payment overdue because they couldn't make the payment before the due date, don't worry!

In this scenario, there are two options:

  • You can advise the buyer to consult the article where we explain how they can generate a new  payment slip themselves from their subscriber area: How do I reprocess my payment?.
  • Or you, as the creator, can generate a new payment slip from your Sales Management area.

In this article, we will teach you step by step how to issue a new invoice for your buyers:

  1. Log in to your Hotmart account through the link https://app.hotmart.com
  2. In the left-side menu, click on Sales and then select My sales.
  3. On the new page, click on the Transactions tab. Then, click on the Filters button, located to the right of the screen.
  4. In the Transaction status option, click on Select all and then Apply filters.
  5. You will see a listing of all the transactions generated for your products. Find the transaction for which you want to issue a new payment slip (it may be in the Started status if the invoice has not yet expired, or in the Overdue status if it has expired).
  6. Upon finding the transaction, click on the three dots to open the Details. Then, click on Actions and select Send new bank payment slip.

By selecting this option, a new bank payment slip will be automatically sent to the email registered in the transaction you chose. Thus, the buyer will be able to make the payment within three business days to regain access to your product.

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