When creating your online course in Hotmart Club, you have three options to add videos to your lessons:

Uploading files directly from your computer or mobile device.
Importing videos from other platforms, such as Vimeo or Panda Videos, into your Video Library.
Embedding videos hosted on other platforms, like YouTube or Vimeo.

It’s important to clarify the differences between importing and embedding a video. Below, we explain what each term means:

Video importing involves uploading the file directly to the platform, placing the video into your Video Library.
Video embedding is when you add a video from another platform (like YouTube or Vimeo) to your content by using a link or embed code, without needing to upload the file. If you have any questions about embedding videos, check out this article for more information.

In this article, we’ll explain how to upload videos directly from your device using Hotmart Player, Hotmart’s exclusive streaming service. Additionally, you will learn how to import videos from other platforms into your Video Library.

If you’re new to Hotmart Player, we recommend reading this article to learn about all its features and how to set it up in your products. By activating Hotmart Player, you’ll gain access to the Video Library, a tool that centralizes and organizes all your video content, making management and uploads much more efficient. To learn more about the Video Library, click here.

How to upload videos to my Video Library?

You can upload videos directly from your computer or mobile device to your Video Library. This allows you to organize your videos and easily add them to your online courses.

To do this, follow the steps below:

Log in to your Hotmart account through the link https://app.hotmart.com/login.
In the left-side menu, click on Tools and then Show all.
Locate the Video Library (Hotmart Player) option. If you prefer, you can also access it directly through the link https://play.hotmart.com/.
Click on New upload to upload new videos.
Choose the video you want to upload and select the folder where it will be stored. The maximum allowed size per video is up to 20GB.
Track the upload status by clicking on the upward arrow icon.
Done! Once the upload is complete, your videos will be available in your Library.

Click here to check the upload status of your video.

After confirming the upload, you can track its progress using the blue bar below the file name. Once the upload is complete, the video will go through an optimization process that automatically adjusts the resolution and format to ensure the best quality and delivery speed for your students. You’ll know the upload is complete, and the video is being processed when the blue progress bar changes to a gray loading icon next to the file name.

When the process is finished, a green check icon will appear, indicating that the optimization was successfully completed. At that point, the video will be integrated into your Video Library and ready to be added to your products.

Important: Processing time may vary depending on the size and number of files you’ve uploaded. You don’t need to stay connected to the platform during this time. Once the upload is complete, you can close the screen or log out, and the processing will continue in the background.

How to upload videos to my course from the Video Library?

To add videos that are already in your Video Library to a course, follow the steps below:

Log in to your Hotmart account through the link https://app.hotmart.com/login.
In the left-side menu, click on Products and then on Members area.
In the members area, access the product to which you want to add the video.
In the Content tab, select the module where you want to include the video and click on Add, followed by Content.
On the next screen, click on Select from members area.
You will see two tabs to select the content:
- Hotmart Player: contains a collection of all the videos already added to your Video Library.
- Add from device: where you can upload videos up to 20GB directly from your computer or mobile device.
Choose the desired content and click on Add this file.
Done! Once uploaded, your video will be added to your course.

How to import videos from other platforms to my Video Library?

In addition to uploading videos directly from your device to Hotmart’s video library, you also have the option to automatically import videos hosted on other platforms, such as Vimeo and Panda Video. This process not only simplifies the workflow but also optimizes organization, as folders, video names, and configured subtitles will also be imported into the library. To import your videos, follow the steps below:

Log in to your Hotmart account through the link https://app.hotmart.com/login.
In the left-side menu, click on Tools and then Show all.
Locate the Video Library (Hotmart Player) option. If you prefer, you can also access it directly through the link https://play.hotmart.com/.
Click on the blue icon with the + symbol to upload new videos and select New load.
On the upload screen, select Import from Vimeo or Import from Panda Video, depending on your preference. The import options from YouTube and Google Drive are still under development.

After following the steps above, you will need to generate a token code directly on the video platforms, Vimeo or Panda Video, to complete the import. To do this, open a new tab in your browser and follow the steps outlined below, depending on the platform you choose:

❯ If you are importing videos from Vimeo, click here to learn how to generate the token for importing

To generate a token code on the Vimeo platform, your account must be Standard or a higher plan. It’s important to note that only the account owner can generate the token, and tokens created by collaborators do not allow video imports to Hotmart.

To create the token, follow these steps:

Log in to your Vimeo account via this link https://developer.vimeo.com/apps.
Select an existing app or create a new one by clicking the blue Create an app button in the upper-right corner. When creating a new app, fill in the name and description fields, and select the option No. The only Vimeo accounts that will have access to the app are my own. Finally, click Create App.
Within the selected app, locate the Authentication section and set the following options: Authenticated (you), Public (required), Private, and Video files as shown in the image below. To confirm, click Generate.
Once you click Generate, a token code composed of letters and numbers will be generated.
Copy the token code and return to the Hotmart Player screen. Paste the token into the API key field and click Start importing.

After confirming the import, you can track its progress using the blue bar below the file name. Once the upload is complete, the video will go through an optimization process that automatically adjusts the resolution and format to ensure the best quality and delivery speed for your students. You’ll know the upload is complete and the video is being processed when the blue progress bar changes to a gray loading icon next to the file name.

Important: Processing time may vary depending on the size and number of files you’ve imported. You don’t need to stay connected to the platform during this time. Once the upload is complete, you can close the screen or log out, and the processing will continue in the background.

❯ If you are importing videos from Panda Video, click here to learn how to generate the token for importing

To generate your token code on the Panda Video platform, follow the steps below:

Log in to your Panda Video account via this link https://dashboard.pandavideo.com/.
In the left-hand menu, click Settings.
Then, select the Advanced option.
In the API key section, click the Generate new API key button to generate your token.
Copy the token code and return to the Hotmart Player screen. Paste the token into the API key field and click Start importing.

Frequently asked questions

❯ I think my video upload is frozen. What should I do?

If you think your video upload is frozen, it’s important to know that the process happens in two stages:

File upload: During this phase, you can track the progress using the blue bar below the file name.
Optimization process: This stage begins right after the upload is completed. You’ll know the upload is finished, and the video is being processed when the blue bar is replaced by a gray loading icon next to the file name.

The optimization time can vary depending on the size and number of files, as well as your connection speed. Because of this, it might seem like the process is frozen or stuck.

If the upload seems stuck during the blue bar phase, we recommend checking your internet connection. However, if it happens in the next phase, when the gray loading icon appears, there’s no need to worry.

During the optimization process, you don’t need to keep the upload screen open or stay connected. The processing will continue in the background, and once it’s done, the video will be added to your Video Library, ready to be included in your products.

❯ If my internet disconnects during an upload, will I lose the progress?

If your internet connection drops while the upload is in progress—meaning while the blue bar is moving—the upload will be interrupted. However, if the connection drops during the optimization process, it won’t affect the upload.

❯ Can I add chapters to my videos?

Yes! With the chapter feature in Hotmart Player, you can organize your videos into sections. Chapters act as visual breaks in the video, allowing students to view the main points of the content and jump straight to the part they want to watch.
You can create chapters manually by selecting the moments and titles for each section, or use Hotmart AI to automatically suggest the best points to divide the video based on its content.
To set up chapters in your videos, follow these steps:

Log in to your Hotmart account at https://app.hotmart.com/login.
In the left-hand menu, click on Tools, then select Show all.
Look for the Hotmart Player (Video Library) option. If you prefer, you can go directly to https://play.hotmart.com/.
Open the video settings in the Library and click on the Chapters tab.
Enter the timestamps and titles for each section based on how you want to organize them. Titles must be a maximum of 40 characters.
If you prefer, click on Generate with Hotmart AI. The AI will identify key moments in the video and generate chapter suggestions based on the content. Once suggestions are generated, you can edit them if needed.
Click Save.

Additionally, you can apply AI chapter generation to multiple videos at once, making it even easier to organize your material. To do this:

Select the desired videos from the Library list.
Click the chapter icon and choose the AI generation option.

Important: If the video hasn’t gone through a subtitle creation process before, the first step will be to set the original language of the media so chapters can be generated correctly.
If you already have chapters created (manually or with AI) and want to generate a new version using AI, you’ll need to delete the existing chapters before proceeding.

❯ How can I ensure the best quality for my video?

Before uploading your video to the platform, check the recommended formats. Ideally, the file should be in MP4, Codec H.264, bitrate between 3000-5000 kbps, and 1080p resolution. If the resolution is lower than 1080p, it is best to keep the original resolution. The HDR option can cause loss of video quality, so we recommend avoiding it.

❯ How can I download the videos from the course I created?

Only the producer or users with the editor role can download videos that were added to the course using Hotmart Player. In both cases, videos must be downloaded one by one.

To download a video from the content panel, follow these steps:

Go to the members area at: https://app.hotmart.com/membership
Find the product you want to download videos from.
In the Content tab, find the class you want to download, click the three dots on the right side of the class title, and select Edit.
On the new screen, click the three dots on the right side of the video thumbnail and choose Download this media. Done! Your video will start downloading.

To download a video from the video library, follow these steps:

Go to the video library at: https://play.hotmart.com/library
Find the video you want to download.
Click on the three dots on the right side of the title and select Download.

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