For security reasons and so that no one has access to your account data, we only allow you to change your e-mail address through our support team.
To change the e-mail address associated with your Hotmart account, you need to send us a request. Click on the button at the end of this article and fill in all the fields according to the instructions below:
- Choose the type of support you need and click Next.
- In the Request details section, you will need to fill in the Select the reason for your contact field. Select Change e-mail in Hotmart account and then click Next.
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Fill in the fields in the Support information section:
a) In the Email address currently registered on the platform, you must inform us of the e-mail address you wish to receive your reply.
b) In the Your message field, you must enter the following information:
- E-mail address currently registered in your Hotmart account;
- New e-mail address you wish to use (that is not being used in another account on the platform);
- ID number.
c) Enter your country and the language in which you would like to receive the reply. Then click on Next. -
In the Specifications section, fill in as indicated:
a) Enter once again the new e-mail address you wish to use.
b) In Attachments, you must send:
- Photos of your identification document (National ID or Driver’s License) containing: your full name, date of birth, and ID number.
- A clear selfie of you holding the requested document.
Once you have completed the form, our team will be ready to change your e-mail address.
Important: If you have two accounts registered at Hotmart with different e-mails, the document you send to change must be registered in both accounts. In addition, if you have two accounts, it is not possible:
- Merge these accounts or emails.
- Move the created product, balance, affiliation or co-production from one account to another.