I need help buying a product or with a product I've purchased

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I need help buying a product or with a product I've purchased

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Reporting and Support

Why did I receive a verification email after making a request in the Help Center?
How to contact Hotmart support?
I believe a user may be violating Hotmart's Terms of Use. How can I report them?

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Discover Hotmart

Product search
Check out the Hotmart App
Discover the new Hotmart platform

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Managing your account

How do I know that my personal information is protected on Hotmart?
What happened to the Hotmart Sparkle app?
Why can't I access Hotmart App?

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Cancellations, refunds, and unknown charges

Is it possible to cancel a Smart Installment plan?
How do I request a refund for my purchase?
How do I track my refund request?

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Subscriptions and recurring payments

How does a Smart Installment plan work?
How do I change the payment date of my subscription?
How to generate a new PIX code for overdue payments?

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Payments and tax issues

Why were taxes applied to my purchase in Argentina?
How to request the invoice for my purchase in Brazilian Real?
How to issue an invoice for my order?

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Questions about the product I purchased

How can I upgrade my ticket for an event?
How to enable or disable notifications in Hotmart Club communities
There are missing contents in the course I purchased

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My account and access

How can I access products purchased on Hotmart through the app?
How to access Hotmart Club?
How do I close or reactivate my buyer account at Hotmart?

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I need help buying a product

Why other payment methods aren’t available to buy from Venezuela?
How to fill out the purchase form?
What payment methods are available for purchasing on Hotmart?

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