Managing your account

Discover Hotmart

Reporting and Support

Cancellations, refunds, and unknown charges

• How do I request a refund for my purchase?
• Is it possible to cancel a Smart Installment plan?
• How do I track my refund request?

Subscriptions and recurring payments

• How do I change the payment date of my subscription?
• How does a Smart Installment plan work?
• How does a subscription plan work?

Payments and tax issues

• Why were taxes applied to my purchase in Argentina?
• How to request the invoice for my purchase in Brazilian Real?
• How to issue an invoice for my order?

Questions about the product I purchased

• How can I upgrade my ticket for an event?
• There are missing contents in the course I purchased
• How to enable or disable notifications in Hotmart Club communities

My account and access

• How to access Hotmart Club?
• How do I close or reactivate my buyer account at Hotmart?
• How can I access products purchased on Hotmart through the app?

I need help buying a product

• Why other payment methods aren’t available to buy from Venezuela?
• How to fill out the purchase form?
• What payment methods are available for purchasing on Hotmart?