Why can't I access Hotmart Sparkle?

If you’re having difficulty accessing Hotmart Sparkle, make sure you’re taking the following steps:

  • Use the same login (email) and password that you use to access the Hotmart platform
  • Make sure the app is in its most up-to-date version. You can check if the app has been updated in the app stores: Google Play or AppStore.
  • If you have any problems with your password, you can create a new one at this link: https://app-vlc.hotmart.com/password/forgot


If you still have issues, fill out this form detailing the situation and informing the model and version of your cell phone’s operating system. Don't forget to use the same email registered on the Hotmart platform. Our Customer Service team will get back to you as soon as possible.

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