How to issue a new bank slip for an overdue subscription

Through My Products page, you can manage your subscriptions payment settings. For subscriptions paid with a bank slip, to issue a overdue bank slip, follow the steps below:

1. Login on our platform: https://app-vlc.hotmart.com/login

Enter your login and password. If you don’t remember it, you can reset it by clicking “Forgot your Password?”

2. The My Products page will open with all your purchases made at Hotmart.

OBS: users who have a Producer and Affiliate profile, after logging in, must select the option “Purchases” on the left-side menu. You’ll be redirected to My Products page.

3. Click the subscription you wish. A tab will open on the right-hand side. Select the option Set Up Payment. 

4. The Manage Payment page will open. At the end of it, you’ll find the list of all the transactions generated according to the frequency of the recurrence.

Find the transaction you wish to issue the bank slip again (the status might be: started - if the bank slip hasn’t expired yet - or overdued - if the bank slip has already expired.) By clicking the three vertical dots, the option generate new bank slip will open and you just have to click it!

The new bank slip will be forwarded to the email you registered on your account.

See how easy it is? You can issue your bank slips and prevent that your access to the subscription product is suspended because of overdue payments.

If you have questions about this or any other topic, get in touch with our customer support!

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