Home Page Managing my productHow to enable WhatsApp Support on checkout?

How to enable WhatsApp Support on checkout?

Producers can offer customer support via WhatsApp if the customer is having a problem completing the purchase at checkout.

Take a look at the steps to enable this option 

  1. Access your Hotmart account at https://app-vlc.hotmart.com/login
  2. In the left side menu, click on Tools
  3. Then click on Checkout Settings
  4. Select the product and click Continue
  5. Choose to Enable  Support via WhatsApp
  6. Configure the number that is registered on the messaging service
  7. If you want, also add a support message for customers.

That’s it! Producers who want to decrease their cart abandonment rate at checkout can now start using this feature.

Questions? Contact our Customer Support.

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