After making sales on Hotmart, you can transfer your available commissions to your bank account. Before requesting a transfer, it is important to check if your balance is released for withdrawal and if your bank details have been previously registered.
In this article, you will find step-by-step instructions on how to request a withdrawal of your commissions (in Reais or other currencies) and understand all the rules and fees applicable to each account type.
To find out when your money will be available for withdrawal, visit the article When can I withdraw my commissions? to check all the rules and release deadlines.
Register your financial details
Before learning how to make a withdrawal, a few actions need to be completed, and the articles listed in this section can help. If you haven't registered your financial details yet, check out these articles:
Note that users wishing to register a Brazilian bank account on the platform for affiliation or co-production of Brazilian products need to have a Hotmart account registered in Brazil and subsequently register a Brazilian bank account.
Attention: Whenever you need to perform financial transactions on the platform, your Electronic Signature (PIN) will be requested. The electronic signature contains 6 digits and is an additional security measure. If you haven't created yours yet, visit the article What is an Electronic Signature (PIN) and how to create one?.
How to request a withdrawal
With your bank account registered and knowing the available withdrawal amounts, follow the steps below to complete the transfer:
If there is an available balance, select Request withdrawal.
Choose the account that will receive the amount.
Enter the amount you wish to withdraw.
Click Calculate.
If everything is correct, click Withdraw.
The minimum withdrawal amount in BRL is R$ 2.00, plus a withdrawal fee of R$ 1.99.
If requested by 12:00 PM (GMT-3), payment will be processed by the next business day. Requests made after this time or on non-business days will be processed by the second business day after approval.
If you use Flexible Advance, you can also request withdrawals via the Hotmart app. Once enabled, the Advance button will be available in the Wallet area, allowing you to advance amounts from credit card sales.
In which currency will I receive my commission?
When you make a sale on Hotmart (as a Producer, Affiliate, or Co-producer), your commission is automatically assigned to you. For international sales, commissions can be received in 4 main currencies: Reais (BRL), US Dollars (USD), Euros (EUR), and British Pounds (GBP).
❯ Commissioning rules
According to Hotmart Terms of Use, the currency assigned to your commission is determined by combining three factors:
Currency of the Producer's country
Currency of the product offer
Currency of the buyer's country
Same Currency Rule: When the currency of the Producer's country, the offer, and the buyer completely match, the commission is paid in that same currency (provided it is Real, Dollar, Euro, or Pound).
Assignment for Affiliates and Co-producers: The commission currency for Co-producers and Affiliates will always match the Producer's. For example, if a Producer in Spain creates an offer in Euros for a buyer in Portugal, commissions will be generated in Euros. Affiliates and Co-producers for this product will also receive their commissions in Euros.
❯ Conversion notes and exceptions
Standard USD Conversion: If your sale does not simultaneously meet all three matching currency criteria described in the Terms of Use, the commission will automatically be credited in US Dollars (USD).
Withdrawal in Brazil: The sale will be calculated in Dollars and you can withdraw the converted amount in Reais to your Brazilian bank account or transfer it in Dollars via Payoneer.
Overseas residents: If you are a user with no tax ties to Brazil and pay taxes in your country of residence, you can withdraw your balance directly to your local bank account following the three currencies rule.
❯ Practical examples of commissioning rules
International sale in Dollars: If an Affiliate works with an international digital business selling in Dollars, they will receive the commission in US Dollars (USD).
Same currency in the European Union (EUR): Producer in Spain + offer in Euros + buyer in Portugal ➔ Producer, Affiliate, and Co-producer commissions generated in Euros (EUR).
Sale to another region (USD): Producer in Spain + Euro pricing + sale to Latin America ➔ Since it doesn't match the same currency rule across all three factors, the Producer and Affiliate commission will be in US Dollars (USD).
International sale outside the primary axis (USD): Producer in Japan + sale to Europe ➔ Commission generated in US Dollars (USD).
Sale of a Brazilian product abroad (USD): Product registered in Brazil + sale made in Russia ➔ Commission generated in US Dollars (USD).
Internal sale within the European Union (EUR): Producer in the European Union + offer in Euros + sale to any country within the European Union ➔ Commission generated in Euros (EUR).
Withdrawal rules by currency and account type
After understanding which currency your commission is generated in, the next step is transferring it to your bank account. Rules, fees, limits, and payment methods vary according to the available currency in your balance and the country where your account is registered.
Below, select the option corresponding to your profile to check the details of each withdrawal method:
❯ Withdrawal of commissions in Reais to Brazilian accounts
If your commissions are in Reais and your bank account is Brazilian, follow the steps described above. The amount will be transferred to the account registered on the platform.
❯ Withdrawal of commissions in other currencies to Brazilian accounts
International sales can be conducted in different currencies. However, for Brazilian accounts, withdrawing these commissions is allowed only in US Dollars (USD) or Euros (EUR).
Commissions available for withdrawal are automatically transferred once a month. Alternatively, you can request manual withdrawals whenever you want.
In this case, when choosing the destination account during the request, select your Payoneer account. If you haven't registered one, check the article How to register my Payoneer account? for instructions.
The minimum withdrawal amount is US$ 20.00 (+ US$ 1.99 fee) or € 20.00 (+ € 1.99 fee), depending on your commission currency.
After transfer, Dollar or Euro payments to Brazilian bank accounts are identified on bank statements as RAPYD.
Rules for Payoneer withdrawals:
Active Payoneer account required.
Minimum withdrawal amount: US$ 50.
Maximum withdrawal amount: US$ 5,000.
Conversions follow Payoneer exchange rates.
Account support is provided directly by Payoneer.
Important: Wise accounts are not accepted for withdrawals, regardless of the country of origin.
❯ Withdrawal of commissions in other currencies to international accounts
If you reside abroad, you can withdraw commissions in Euros or US Dollars normally via HotPay International. This option allows receiving money directly into your registered bank account via transfer.
The request procedure is identical to the one described earlier. The minimum withdrawal amount is US$ 50.00 or € 50.00, according to your commission currency.
Regarding withdrawal fees, Hotmart sets a variable fee depending on the amount withdrawn:
Amount Bracket
Fee
Over € 200
€ 3.00
From € 150.01 to € 199.99
€ 4.50
From € 100.01 to € 150.00
€ 6.00
From € 50.01 to € 100.00
€ 7.50
❯ Withdrawal of Dollar commissions to Colombian Pesos
If the country registered in your Hotmart account is Colombia, you can receive dollar commissions in your Colombian Peso (COP) bank account. To do this, first register a Colombian bank account on the platform. Learn how in the article How to register my bank account for withdrawals outside Brazil?.
How to track a withdrawal request
After requesting a withdrawal, you can track its progress via the statuses shown under the Statement tab in your Wallet (e.g., Pending, Processing, Completed, or Returned).
To check how long it takes for money to arrive in your bank account and track your withdrawal stage, read How to track my withdrawal request.
How to cancel or modify a withdrawal request
Canceling or modifying a withdrawal can only be performed by the support team while the request has not yet been forwarded to the financial institution.
To be processed, requests must meet the following deadline and status criteria:
Withdrawals in Reais (BRL): Must be Pending and submitted to support by 11:30 AM (Brasília time).
International withdrawals: Must be Pending and submitted to support by 9:00 AM (Brasília time).
Step-by-step to request cancellation
Access your Hotmart account, go to Wallet menu, and click Statement.
Confirm if the transaction displays Pending status and falls within the cutoff time.
Contact Hotmart Support stating your registered account email and withdrawal amount.
Requests submitted after cutoff times or marked as Processing cannot be canceled or changed, as funds have already been dispatched to the bank.
Important information
Wise accounts: Not supported for receiving withdrawals on Hotmart, regardless of country.
Income Tax (DIRF): Individual users registered in Brazil (CPF) must declare whenever monthly withdrawals exceed R$ 2,259.20.
Country and document mismatch: If your registered ID does not match your account country, you cannot validate identity, register bank accounts, or withdraw. To fix this, follow How to change the country registered in my Hotmart account?.
Argentina Sales (BCRA): Due to Central Bank of Argentina regulations, standardized conversion fees apply between Argentine Pesos (ARS) and US Dollars (USD).
Frequently asked questions
❯ What is the minimum withdrawal amount for my commissions?
It depends on the currency used and account type:
Reais: R$ 2.00 (+ R$ 1.99 fee).
US Dollar: US$ 20.00 (+ US$ 1.99 fee for Brazilian accounts) or US$ 50.00 (for international accounts).
Euro: € 20.00 (+ € 1.99 fee for Brazilian accounts) or € 50.00 (for international accounts).
❯ Can I receive my commissions in a Wise account?
No. Wise accounts are not accepted for receiving withdrawals on Hotmart, regardless of country of origin.
❯ When will I receive the money after requesting a withdrawal?
Requests made by 12:00 PM (GMT-3) are processed by the next business day. After this time or on non-business days, processing takes up to two business days after approval.
❯ How do I identify an international withdrawal on my statement?
Transfers in USD and EUR to Brazilian accounts appear on bank statements identified as RAPYD.
❯ How does automatic transfer of commissions work and how do I set it up?
You can configure your bank account to receive available balances automatically without requesting manually every month. To learn the rules and activation steps, read:
Amounts temporarily unavailable may relate to sales guarantee windows, security checks, or account verification pendencies. Read details in Why is my balance partially blocked?.
❯ What can prevent me from receiving my commission after a sale?
❯ What is the withdrawal limit for Individuals (CPF) in Brazil?
For Individual (CPF) accounts registered in Brazil, the monthly withdrawal limit without Income Tax withholding is R$ 2,259.20. To move higher amounts without tax withholding at source, register a Legal Entity (CNPJ) account.
❯ What does it mean when a withdrawal status shows "Returned"?
Returned status indicates that the financial institution could not complete the transfer due to incorrect bank details, incompatible account type, or document mismatch. The balance returns to your Hotmart Wallet and you must fix your bank details before requesting a new withdrawal.
