Keeping your Hotmart account information up to date helps ensure access to your products and the features available on the platform, while also keeping your account details accurate.
In this article, you’ll find instructions for updating personal information and account settings, as well as tax and financial information, when applicable. We’ll also explain what to do when the information you want to change is not available for direct editing.
Because the navigation paths and fields may vary depending on how you use your account, the instructions are organized according to your Hotmart profile: buyer, creator, or affiliate.
If you purchased a product on Hotmart
When you make a purchase on Hotmart, the information provided during checkout is associated with your account. Some of this information can be updated later through the buyer area.
Click the option you want to see the step-by-step instructions:
❯ Change personal information
You can change the information available for editing, such as your public social name and address.
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Access your account at https://consumer.hotmart.com/ .
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In the upper-right corner, click your account icon and select My account.
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In the Personal information section, click Edit.
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Update the desired fields.
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Click Save.
Some information, such as your full name, email address, and account country, cannot be changed from this screen. To learn how to change them, see the How can I change information that isn't available for editing? section of this article.
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❯ Change language and time zone
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Access your account at https://consumer.hotmart.com/ .
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In the upper-right corner, click your account icon and select My account.
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In the Settings section, click Edit.
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Select your preferred language and time zone.
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Click Save.
The update may take a few minutes to appear. If the settings remain unchanged, log out of your account and log in again.
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If you sell products as a creator or affiliate
creators and affiliates can also manage their information through the My account area. In addition to personal information and usage settings, this section includes tax and financial information related to your activities on the platform.
Click the option you want to access the instructions.
❯ Change personal information
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Access your account at
https://app.hotmart.com/
.
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In the upper-right corner, click your account icon
and select My account.
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In the left-side menu, click
Personal information.
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Update the available fields, such as
public social name, address, and phone number.
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Click Save.
Some information, such as your full name, email address,
tax information, and account country, cannot be changed
from this screen. To learn how to change them, see the
How can I change information that isn't available for editing?
section of this article.
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❯ Change financial information or bank account
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Access your account at https://app.hotmart.com/ .
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In the upper-right corner, click your account icon and select My account.
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In the left-side menu, click Financial information.
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To add another bank account, click New account.
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To delete a registered bank account, click Remove, when this option is available.
If you need to replace a bank account, you’ll need to add the new account or remove the current one, when allowed.
For more details and complete instructions, see:
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❯ Change language and time zone
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Access your account at
https://app.hotmart.com/
.
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In the upper-right corner, click your account icon
and select My account.
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Go to Settings and click Edit.
- Select your preferred language and time zone.
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Click Save.
The update may take a few minutes to appear. If the settings
remain unchanged, log out of your account and log in
again.
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If you use the same account to make purchases and also work as a creator or affiliate, you don't need to update the same information separately for each profile. Follow the procedure above that corresponds to the information you want to change.
How can I change information that isn't available for editing?
Some account information follows specific procedures and therefore doesn't appear as editable fields under Personal information. See below how to proceed in each case:
❯ Change full name
Your public social name may be available for editing directly under your account's personal information. However, your full name is different account information and cannot be changed from this screen.
If you need to correct or update your full name, click Contact us at the end of this article to receive instructions based on your account details.
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❯ Change email address
Changing the email address associated with your account follows a different procedure from editing other personal information.
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If you need to change the email address associated with a purchase, see this article.
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If you're a creator or affiliate and need to change your account email address, see this article.
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❯ Change account country
The country registered on your account cannot be changed directly through the My account area.
This change has specific requirements and a dedicated procedure. For instructions, see How can I change the country registered on my Hotmart account?.
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❯ Change tax information
The document number, date of birth, and legal entity type registered to your account cannot be changed directly on the platform.
If you need to update any of this information, click Contact us at the end of this article to request the change. During the support process, we may ask you to provide documents to verify the new information.
If you need to change the account holder, see the article How can I request a change of ownership of my account?.
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What should I do if I can't change or save information?
First, check whether the field you want to change is available for editing. Information such as your full name, email address, and account country follows specific procedures and therefore may not appear as editable fields.
If the field is available but the change isn't saved, make sure all required information on the screen has been filled in and review the data before trying again.
For language and time zone changes, wait a few minutes. If the change still doesn't appear, log out of your account and log in again.
If the issue continues or the platform indicates that you need to contact the Hotmart team, click Contact us at the end of this article.
Frequently asked questions
❯ Can I change my date of birth?
Your date of birth may not be available for direct editing. If the field cannot be changed on your account, follow the procedure provided by Hotmart to correct your account information.
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❯ My document was rejected during verification. Can I change it by accessing the My account area?
Editing account information and document verification are different processes.
If the platform indicates that your document was rejected or that the information doesn't match your registered details, follow the instructions displayed during verification and also check your email. You may receive a message with more details about the reason for the rejection and the next steps to resolve the issue.
If there is no option to correct the information or submit the document again, click Contact us at the end of this article.
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