How can I cancel a subscription service?

When signing up for a subscription, you are agreeing to recurring payments of the monthly fees. This means that, every month the amount of the monthly subscription will be charged, whether on the credit card registered at the time of the purchase (automatic charges), or by the bank slips sent to your email.

Canceling the subscription does not imply the refund of the amount already invested, it just cancels future charges. You can get the refund from the last recurrency paid if it’s within the return deadline. To cancel:

1) Log in to our platform

Link: https://app-vlc.hotmart.com/login

Enter your login and password. If you don’t remember, you can reset it clicking “Forgot your Password?”.

If this is your first access to our platform and you don't have a password yet, just click "Recover My Password". You will receive an email from Hotmart with the subject Change your password. The new password must contain at least 7 and at most 20 characters, containing at least one letter and one number (spaces will not be accepted by the system).

2) The My Products page will open and you can see your purchases made through Hotmart.

OBS: users who have a Producer or Affiliate profile, after logging in should click the option “Purchases” on the left side menu. You’ll be redirected to My Products page.

3) Click the desired subscription. A tab will open on the right side.

4) On this tab, select the option Set up Payment 

5) On the page that opens, scroll down to “Do you wish to cancel your subscription”?

6) Confirm the cancellation by clicking “Yes”.

If you have any difficulties in performing these actions or want to know more about the subscription service from Hotmart, know that our Support is always at your disposal!

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