Home Page How to access my productHow can I access my online course?

How can I access my online course?

Online courses consist of courses with video classes. When you purchase a product in this format, it can be accessed in one of the following ways:

  1. On the Hotmart Members Area or
  2. On the external members area provided by the Producer

At the time of purchase, you’ll receive two emails. The first with the transaction information and the other with the access data for the course you purchased (if it is hosted on the Hotmart Members Area).

If the email with the access instructions you receive contains information about Hotmart Club, it means that it is hosted on the Hotmart platform.

Otherwise, it means that the video classes are hosted on an external platform, and therefore, the Producer will be responsible for sending the access data to your email.

If you are not sure how to access the content you purchased, as long as it is not in video lesson format, click here.

Course hosted on Hotmart Club

Check out how to access your course on Hotmart Club, Hotmart Members Area:

  1. After completing your purchase, you will receive an email to activate your account. Click Access my product to set your password. It must contain at least 7 characters, including a letter and number.

Important: at this moment, you are creating your Hotmart account that allows you to view all your purchases

  1. You will be taken to your online course page (inside Hotmart Club) and you will be able to access it :)
  2. An email with your login and link to access the course will be sent to you. Click on the Access Link whenever you want to watch classes

Important: to make it easier to access your course next time, add the Course Access Link to your favorites on your browser :)

  1. To reset your access password, click on the access link and then on Forgot password? or click here. Your password will be reset for all products on Hotmart Club
  2. If you need to change your access email, please contact our Customer Support and inform the transaction number, the incorrect email, your ID and the new email you’d like to use.

Important: each of your courses hosted on Hotmart Club has a different access link, but your access data is the same for all products.

Do you need to talk to us?

If you have any further questions, please contact us and we'll get back to you as soon as possible