How do I change the email address for my account or a purchase?

The email address registered with Hotmart is used to access your products and receive important communications about your purchases. If you need to change this email address, the process depends on your situation.

In this article, you'll find out which scenario applies to you and how to request the change.

I want to change the email address for my Hotmart account

If you want to change the email address you use to access your Hotmart account, the change will apply to all products linked to that account.

To request the change:

1. Click the chat icon in the lower-right corner of this page.
2. Follow the virtual assistant's instructions to request the email address change.

If you can't see the chat icon, open this article in an incognito browser window or sign out of your Hotmart account before accessing it.

I want to change the email address for only one purchase

If you made a purchase using a different email address than the one you normally use, you can change only the email address linked to that product without changing the email address for your Hotmart account.

To do this:

1. Click the chat icon in the lower-right corner of this page.
2. Follow the virtual assistant's instructions to request the email address change for the purchase.

Important: If access to the product was granted through an invitation sent by the creator, you'll need to request the email address change directly from them.

I entered the wrong email address or no longer have access to my registered email

If you entered the wrong email address when making your purchase or no longer have access to the registered email address, you'll need to request the change through our Support team.

To do this, follow these steps:

1. Click Contact Us at the bottom of this article.
2. Select I'm a Buyer and click Start request.
3. Under Select the reason for contacting us, choose Account access and settings.
4. Select Change in the purchase email or my Hotmart account and click Next.
5. Fill in the requested information:
   • your name;
   • a valid email address where our team can contact you;
   • a description of your request.
6. Select your country and the language you'd like to receive support in, then click Continue.
7. In the Specifications section:
   • attach your proof of payment, if available;
   • enter your current registered email address;
   • enter the new email address you want to use;
   • enter the buyer's Taxpayer ID;
   • enter the transaction number and the product name, if available.
8. Under Reason for request, select You've entered the incorrect email.
9. Submit your Send request.

After you submit your request, our team will review the information and contact you using the email address provided in the form.

Frequently asked questions