When you purchase a digital product on Hotmart, the offer may also include a physical item, such as a book or gift, as well as additional content like bonuses, supplementary materials, or access to exclusive groups.
If you believe any of these items are included with your purchase, first check the offer details before assuming there is a problem with the delivery of the content or the advertised materials.
In this article, you'll learn how to confirm the type of product you purchased, identify whether the offer includes any additional items, and find out what to do if they haven't been made available yet.
How can I check the details of my purchase?
Before contacting the creator, check the information available in your Hotmart account. To do this:
- Sign in to your account at https://consumer.hotmart.com/.
- Click My Purchases.
- Find the product you want to check.
- Click Show details.
On this page, you can review your purchase information and access the product if it is hosted on Hotmart. After checking these details, confirm whether the item you're looking for is included in the offer you purchased.
How can I tell if I'm entitled to a physical product or bonus?
Not every digital product includes a physical item or additional content. Some offers include only the main content, while others may also include bonuses, supplementary materials, exclusive groups, or even a physical item.
These items are defined by the creator when the offer is created. For this reason, the creator is responsible for making them available and providing information about delivery or access.
If you're not sure what is included with your purchase, check the offer page or the promotional materials provided by the creator.
What should I do if an item advertised in the offer hasn't been delivered?
If you've confirmed that the offer includes a physical product, bonus, or other additional content that hasn't been made available yet, contact the creator directly. The creator is responsible for providing all the items included in the offer.
When contacting the creator, explain which item is missing and, if possible, include your purchase transaction code to help them locate your order more quickly.
To learn how to find the creator's contact details, see the article How can I contact the creator?.