If you have a purchase with an overdue payment made via Pix (a payment method available in Brazil), you can generate a new Pix code to settle the outstanding payment and keep access to your product.
In this article, you'll learn how to generate a new Pix code directly from your Hotmart account.
Before you begin
Before generating a new Pix code, keep the following in mind:
- this option is available only for purchases made with Pix that have overdue payments;
- if there are no pending payments, you won't see the Settle Pending Payments option. Instead, you'll see the Set Up Payment option on the purchase page.
How to generate a new Pix code
- Sign in to your Hotmart account at https://consumer.hotmart.com/.
- After logging in, select My Purchases from the menu on the left.
- Find the purchase you want and click Show Details.
- On the purchase details page, click Settle Pending Payments. If your purchase is already up to date, you'll see the Set Up Payment option instead.
- Under Latest Payment, click Settle Payment.
- Click Pay to generate a new Pix code.
- Copy the Pix code or use your mobile device's camera to scan the QR code and complete the payment.
What happens after the payment?
After your payment is confirmed, Hotmart will process the transaction and automatically update your purchase status.
If access to your product was blocked because of the overdue payment, it will be restored after the payment is confirmed, according to the product's rules.