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How long does my session stay active when I access content I've purchased?

When you access content you've purchased on Hotmart, you don't need to sign in every time you come back to continue learning. To provide a more seamless experience, Hotmart keeps your session active for a longer period on the products you've purchased.

In this article, you'll learn how long your session stays active, which products this applies to, when you may be asked to sign in again, and what happens when your session expires.

 

What is a session?

A session is the period during which you remain signed in to your account after logging in to Hotmart.

For security reasons, every session has a limited duration. Once that period ends, you'll need to sign in to your account again to continue accessing your products.

 

How long do I stay signed in to the content I've purchased?

If you access content through Hotmart Club or Hub, your session can remain active for up to 14 days. This means that during this period, you can return to your content without signing in again, as long as you continue using these products.

This makes it easier to access your content, especially if you study regularly but don't access the platform every day.

 

Will I need to sign in when accessing other areas of Hotmart?

Yes. If you access the Hotmart Platform, which is used to manage products, sales, and other account settings, you may be asked to sign in again.

This happens because each Hotmart environment has its own session policy, based on the level of security required for that context.

 

Frequently asked questions

Do I need to enable this feature?

No. Whenever you sign in to supported content, your session can remain active for up to 14 days.

What happens if I don't access my content for more than 14 days?

After that period, your session will expire, and you'll need to sign in again to continue accessing your products.

Does this change make my account less secure?

No. The extended session duration has been implemented while maintaining Hotmart's security standards.

In addition, sensitive actions, such as changing your account information or completing operations that require additional verification, continue to follow the appropriate security measures.

Do you need to talk to us?

If you have any further questions, please contact us and we'll get back to you as soon as possible