At Hotmart, we strive to maintain a safe, respectful, and high-quality content environment for all app users. When a post is removed, it is because the content violated community rules or the platform's Terms of Use.
In this article, you will understand how moderation works on the Hotmart app, which behaviors trigger a post deletion, and what to do if you wish to request a review of your case.
If your question is not about a deleted post, but rather about profile suspension or blockage, visit the article Why can my Hotmart account be blocked?.
Why are posts removed from the app?
To ensure a good experience between creators and students, Hotmart uses automated security systems and continuous content monitoring.
When the platform identifies that a post contains suspicious links, inappropriate language, or unauthorized materials, deletion happens automatically. The goal of this moderation is to prevent feed clutter from spam, avert fraud attempts, and protect the community from offensive content.
Which content and behaviors violate the app rules?
All removals are based on our Responsible Use Policy and Terms of Use. Here are the main behaviors that are not allowed on the app:
Spam and harmful practices
Repetitive messages on the feed, excessive link sharing (flooding), unauthorized harvesting of user data, or invasive promotional strategies are blocked to maintain conversation quality.
Sensitive or explicit content
Posts featuring nudity, pornographic material, explicit sexual content, or any promotion of sexual exploitation are strictly prohibited.
Hate speech, harassment, and violence
Posts promoting intimidation, aggression, bullying, threats, or discrimination of any nature against individuals or groups are not tolerated.
Copyright and privacy infringement
Sharing third-party materials without prior authorization—such as course excerpts, books, music, or videos—as well as exposing personal data or images of others without consent, constitutes a serious violation.
Prohibited or misleading activities
Posts promoting pyramid schemes, unverified promises of easy financial gains, false medical cures, gambling, or the use of illegal substances are deleted from the platform.
What to do if you believe the removal was incorrect?
If you reviewed the guidelines and believe your post was removed in error, you can request a review from the support team:
- Scroll to the bottom of this page and click the Contact us button.
- Fill out the form providing the email registered to your Hotmart account and detail what happened.
- Confirm your identity via Two-Factor Authentication (2FA), if prompted.
Our support team will analyze the post history to check whether the deletion followed the app's official guidelines.