How to generate a new expired boleto for a one-time purchase
If you are in Brazil and have chosen boleto as your payment method on Hotmart, it’s important to pay attention to the due date. If the payment is not completed within the deadline, the boleto expires automatically.
In this article, you’ll understand what happens when a boleto expires for one-time purchases, how to generate a new boleto, and what to do if you’ve already made the payment.
What happens when a boleto expires?
When a boleto expires before payment, the purchase is automatically canceled. This means no charge will be generated, and no further action is required.
If you still want to purchase the product, you’ll need to generate a new boleto.
How to generate a new boleto for a one-time purchase?
For one-time purchases, it’s not possible to change the due date of an expired boleto or reuse it.
In this case, the only option is to redo the purchase on the product’s sales page. When selecting Boleto bancário as the payment method, a new document will be generated with a new due date.
Important: An expired boleto does not generate any charges.
Frequently asked questions
❯ Will I be charged for an expired boleto?
No. An expired boleto does not generate any charges.
If you no longer wish to proceed with the purchase, simply
ignore it. After the due date, it is automatically canceled.
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❯ Can I change the due date of a boleto?
No. Once a boleto is generated, its validity cannot be
changed. To get a new due date, you need to generate
another boleto by making a new purchase.
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❯ I paid the boleto, but I haven’t received access to the product. What should I do?
Access to the product is granted automatically after
the payment is confirmed, which can take up to 72 business
hours. During this period, the status may appear as pending.
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❯ How can I regularize a subscription payment with boleto?
If a subscription boleto expires, access to the product
may be blocked until the payment is regularized. To generate
a new boleto for your subscription, follow these steps:a
subscription boleto expires, access to the product may
be blocked until the payment is regularized.
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Go to your account using the link: http://consumer.hotmart.com/
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Log in with your email and password.
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Select the desired product.
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Click Show details.
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Go to Set up payment.
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Click Regularize payment.
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Choose the payment method.
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Finish by clicking Pay.
If you need more information, see the article How to regularize pending payments?.
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