When you purchase a digital product, you're naturally excited to start learning and applying the knowledge. That's why it can be surprising or confusing if some lessons, modules, or supplementary materials aren't available the first time you access the members area.
In this article, you'll learn the most common reasons why a course may not display all of its content immediately, understand how content release schedules work, and find the exact steps to contact the course creator if you need additional information.
How are modules and lessons released on the platform?
It's important to know that the course creator defines the strategy and schedule for releasing each piece of content. Many creators choose to release content gradually. This means that certain modules may be scheduled to become available only a few days or weeks after your purchase.
This approach is often used to support students' learning pace, prevent information overload at the beginning of the course, or accommodate courses that include updated lessons or live sessions.
Can the access period cause content to disappear from the members area?
Yes. In addition to the overall period during which you have access to the product, the creator can also define specific availability periods for individual files, exclusive bonuses, or recordings of mentoring sessions.
If you've been accessing the course for some time and notice that content that was previously available is no longer displayed, it's very likely that the availability period for that specific content has expired.
For more information, see this article.
How can I contact the creator if I have questions about the course content?
Since the organization, production, and publication of the course content are the responsibility of the course creator, the Hotmart Support team cannot manually add content to your members area. If you've reviewed the course schedule and confirmed that a file should already be available, the best option is to contact the creator's support team directly.
To find the creator's support email address, follow these steps:
- Go to your Hotmart account at: https://consumer.hotmart.com.
- On the home page, click My Purchases in the left-hand menu.
- Find the course you're looking for and click on it.
- Click Show details. The creator's official support email address will be displayed below the product name.
If you're having trouble finding the support email address, see our article How do I contact the creator?.