How to change the registered country in my Hotmart account?

If you are a Buyer, changing your registered country is handled directly by our support team. To proceed with the request, there are no prior financial requirements: simply open a request and submit the documents for account validation.

Step-by-step to submit a request as a Buyer:

1. At the bottom of this page, click the Contact us button to access the support form.
2. In the Select the type of support you need field, choose I’m a Buyer.
3. Next, in the Select the option that best describes your request field, choose Account access and settings.
4. In the Can you provide a few more details? field, select Delete, deactivate, or reactivate account and click Next.
5. Fill in the required information fields and attach your documents according to the section What documents do I need to send to change my country?.
6. Verify that all information provided and attached documents are clear and legible, then confirm your request submission.

For those who sell or promote products, changing your country directly impacts tax rules, withdrawal processing, and commission settlement currencies. Therefore, preparing your account before submitting the request is an indispensable step to ensure your ticket is approved.

Required actions before requesting the change:

• Withdraw all available balance: you must withdraw all available funds from your Hotmart account (whether in BRL or foreign currencies) before requesting the change. Keeping your account free of pending balances ensures the migration is completed without interruption. If there are available funds without a withdrawal request, the change cannot be completed. If you have questions, check out the article How to withdraw my commission?.

Important: If your document does not match the country registered on your account, it will not be possible to verify your identity, register a bank account, and make withdrawals. If this is your case, proceed to open a request and detail this situation in the support form so our team can analyze your account and guide you on the correction.

• Adjust subscriptions and affiliations: if you are moving from Brazil abroad, deactivate subscription products with active students (they will need to be migrated to new plans created after the change) and cancel partnerships linked to Brazilian products. To learn more, see How do I set up and manage my Affiliate Program?.
• Check territorial restrictions (OFAC): check the official OFAC sanctions list to ensure the destination country has no international restrictions, as migration is not allowed for locations with active sanctions.

What changes in your commissions after the update:

• Moving from Brazil abroad: your new sales and commissions will be generated in US Dollars (USD) or Euros (EUR). Affiliates selling your products will also receive commissions in these currencies, even if they continue living in Brazil.
• Moving from abroad to Brazil: new sales will be settled in Brazilian Reais (BRL). However, old subscriptions will continue to be billed in the original purchase currency, and commissions from international affiliations will remain in the product creator's currency.

Step-by-step to submit a request as a Creator and/or Affiliate:

1. At the bottom of this page, click the Contact us button to access the support form.
2. In the Select the type of support you need field, choose I’m a Creator or I’m an Affiliate, according to your profile.
3. Next, in the Select the option that best describes your request field, choose Account access and settings.
4. In the Can you provide a few more details? field, select Change registered country and click Next.
5. Fill in the required information fields and attach your documents according to the section What documents do I need to send to change my country?.
6. Verify that all information provided and attached documents are clear and legible, then confirm your request submission.

• Registered email: the email address linked to the Hotmart account being updated.
• Recent proof of residence: a document issued in your name within the last 90 days (such as utility bills for water, electricity, internet, or bank statements).
• Official Brazilian ID: a document with a clear photo, such as RG, CNH (Driver's License), or RNE/CRNM (National Migratory Registration).
• Proof of CPF: if the tax ID number is not included in the official ID provided.
• Selfie holding your ID: a clear photo of your face holding the same official ID sent with the request next to your face.

• Registered email: the email address linked to the Hotmart account being updated.
• International proof of residence: a recent document issued in your name within the last 90 days proving your address in the new country.
• Official local ID: a document issued by the government of your new country (such as DNI, ID Card, or Resident Card) showing your full name, date of birth, and a clear photo.
• Selfie holding your ID: a clear photo of your face holding the same local ID next to your face.

⚠️ Important note about passports: As a passport is an international travel document, it does not prove permanent residence in a country. To avoid delays in your request and ensure approval, make sure to attach an official ID or resident card issued in your destination country.

You can submit a recent document (issued within the last 90 days) in your parents' or spouse's name. In these cases, you must also attach an official document proving your family connection, such as a marriage certificate or birth certificate/ID.

Before opening a request, you must withdraw all available balance from your account. If you made recent sales, simply wait for the funds to be released to complete the total withdrawal, and then submit your request to support.

Because it is a travel document, a passport does not prove permanent residence. For tax and security reasons, Hotmart requires an official ID or resident card issued directly by the destination country.

Your registered country defines tax laws and applicable consumer rights for your purchases, such as refund periods and terms (which vary between Brazil and other countries or regions, like the European Union). To ensure compliance with legal standards and maintain account security, the change must be validated by our support team.

Any country change restarts account verification to reinforce the protection of your registration. Sending an official photo ID and a selfie confirms account ownership, protects your personal data, and ensures your access remains safe and compliant with the regulations of your new country of residence.