Buying through Hotmart is a secure process that takes place directly on the checkout page of the product you want to purchase. After the purchase is confirmed, the content access information is sent to the email address provided at checkout.
In this article, you’ll learn how to buy a product through Hotmart, what information may be requested on the checkout page, how to review your details before completing your order, and what to do if you need help during or after the purchase.
Understanding the first steps
To buy a product through Hotmart, go to the sales page of the product you want to purchase. This page may be hosted by Hotmart or externally, and you may access it through a promotion shared by the creator, an affiliate, or by browsing the Hotmart marketplace.
On the sales page, click the purchase button, which may appear as Buy, I want to buy, Buy now, or a similar label. After that, you’ll be redirected to the checkout page, where you can enter your information and complete your order.
To proceed with the purchase, follow the steps below:
- On the checkout page, enter the requested information, such as your full name, email address, ID number, and address. The information requested may vary depending on the product and the settings defined by the person who created the offer. If you have questions while filling out the form, check out this article.
- Review all completed fields before continuing. Carefully check the email address provided, as it will be used to send your purchase information.
- Choose your preferred payment method from the options available on the page.
- Click the button to complete the purchase.
After the purchase, you’ll receive a confirmation email at the email address provided on the checkout page. If you don’t receive it, check whether the payment was completed and, if you have any questions, check out this article.
Important: if you already have other purchases made through Hotmart, we recommend using the same email address on the checkout page. This way, you’ll be able to access your digital products from the same account on the platform.
What payment methods are available for purchases?
Hotmart offers different payment methods, but the available options may vary depending on the country selected on the checkout page, the type of product, and the settings defined for that offer.
For this reason, a payment method may appear for one product and not be available for another. If the method you want to use doesn’t appear, first check whether the country selected on the page is correct.
If the country is correct and the option is still unavailable, contact the creator to confirm the conditions for that offer. To learn how, check out this article.
To learn which payment methods may be available for purchases through Hotmart, check out this article.
What should I do if my purchase wasn’t approved?
If the purchase wasn’t confirmed or approved, check whether the payment information was entered correctly and whether the chosen payment method is available for the product.
For credit card purchases, for example, transactions may be declined due to incorrect information, insufficient credit limit, bank security blocks, or other validations from the card issuer.
In these cases, you can try again with the correct information or use another payment method, if one is available on the checkout page. If the issue continues, check out this article for more information.