After accessing your purchase, you may notice that some content, bonus, or advertised material is missing. This can happen, for example, when a course has modules released in stages, when supplementary materials are provided separately, or when a bonus is delivered through another channel.
Before assuming there is a problem with your purchase, it's important to check how the product was made available and which items are included in the offer you purchased.
In this article, you'll learn how to confirm whether any content is actually missing, understand the situations that may occur, and find out what to do in each case.
How can I check if any content is actually missing from my purchase?
Before contacting the creator, we recommend confirming that the main content of your purchase is already available. To do this:
- Sign in to your account at https://consumer.hotmart.com/.
- In the left-hand menu, click My Purchases.
- Find the product you want to check.
- Click Show details.
- Open the product and review the available content.
If you can't access the product or it doesn't appear in your account, see the article What should I do if I can't access my purchase?.
What can be included in my purchase?
Depending on the offer created by the creator, your purchase may include additional materials besides the main content, such as bonuses, e-books, templates, exclusive groups, supplementary materials, or physical gifts offered as part of the purchase.
Some course modules may also be released gradually according to the schedule defined by the creator.
Before assuming your purchase is incomplete, check whether the missing content is included in the offer and whether the creator has provided any information about how or when that material will be made available.
What should I do if some content is actually missing?
If you've confirmed that part of the purchased content hasn't been made available, contact the creator directly.
The creator is responsible for providing all the content included in the offer, including bonuses, supplementary materials, exclusive groups, and physical items offered as part of the purchase.
When contacting the creator, explain which content is missing and, if possible, include your purchase transaction code. This information will help the creator locate your order more quickly.
To learn how to find the creator's contact information, see the article How can I contact the creator?.