If one of your purchase payments is overdue, you can settle it directly from your Hotmart account. Depending on your purchase, different payment methods may be available to complete the payment.
In this article, you'll learn how to access your overdue payments and complete the payment.
How do I settle an overdue payment?
- Sign in to your Hotmart account at https://consumer.hotmart.com/
- After logging in, click My Purchases from the left-hand menu.
- Find the purchase you want and click Show Details.
- On the purchase details page, click Settle Pending Payments. If your purchase is already up-to-date, you'll see the Set Up Payment option instead.
- Under Latest Payment, click Settle Payment.
- Choose one of the available payment methods to complete the payment.
The available payment methods may vary depending on your purchase:
- Credit Card: Select this option, enter your card details, and click Pay.
- Pix or Boleto (Brazil): Select your preferred payment method and click Pay to generate a Pix code or a Boleto. If you'd like more information about this process, see the article How do I generate a new Pix code for an overdue payment?
- Efecty (Colombia) and OXXO (Mexico): If your purchase was made in Colombia or Mexico, these payment methods may be displayed to settle your payment. However, they're currently unavailable.
What happens after I complete the payment?
After your payment is confirmed, Hotmart will automatically update your purchase status.
If access to your product was blocked because of the overdue payment, it will be restored according to the purchase rules.