After purchasing an online course, e-book, subscription, or other digital product through Hotmart, access to the content is released as soon as payment is confirmed. The products sold can be hosted directly on the Hotmart platform or in an external members area managed by the Creator.
In this article, you will learn how to make your first access, how to download and open your e-books and files, how to navigate the platform on your computer or app, as well as understand the rules regarding access sharing and what to do if you encounter difficulties.
How do I make my first access to the platform?
When you make your first purchase, a Hotmart account is automatically created using the email address provided at the time of payment. This email is your main login on the platform.
There are different ways to make your first access to view the acquired content:
If during your first access to the products page you are requested to fill in registration details (such as ZIP code, address, and state), fill in the requested fields and click Save to complete your profile setup. In some cases, Hotmart may also send an SMS notification for purchases of courses hosted on Hotmart Club, provided your registration includes a complete phone number.
How to access products hosted on Hotmart?
For those who already have an account or make frequent purchases, access to all acquired content is made directly on the platform.
Follow the step-by-step instructions to access your account:
- Go to https://consumer.hotmart.com.
- Enter the email registered at the time of purchase.
- Choose one of the available login methods:
- By temporary code: click the Send code button, access your email inbox, copy the code sent by Hotmart, enter it on the login screen, and click Login.
- By registered password: click the Try another way button, select the option to log in with a password, and enter the combination created during your first access. If you do not remember the password, click the Forgot my password button to reset it.
- After completing the login, you will see the My purchases tab with all your available products.
In this same area, besides accessing the content, you can check the transaction number, verify the payment receipt, check the warranty period, and find the Creator's support channels. To check the full details of each of these pieces of information, access the article My Purchases: How to View Your Purchase Details.
How to access products hosted in an external members area?
When the Creator chooses not to use Hotmart's members area (Hotmart Club), the content is hosted on an external website or platform. In these cases, Hotmart processes the payment and sends the transaction confirmation email, but the login details and the external platform link are sent separately by the Creator or their support team.
If you cannot find the message with the access details in your email, check your Spam, Junk, and Promotions folders. If the email is not located, you must contact the Creator's support directly. To speed up service, send the Creator the email used for the purchase and the transaction code number (starting with the letters HP followed by numbers).
To understand how to locate the email or support channels of the person responsible for the product, check out the article I have a question about the product I purchased.
How to access and download my e-book?
The e-book is released as soon as payment is confirmed. Downloading the file can be done directly through the purchase confirmation email, following the instructions in the section First access via purchase confirmation email, or by entering your account on the platform.
Step-by-step to download the e-book on the platform
- Go to https://consumer.hotmart.com and log in with the email used for the purchase.
- On the My purchases tab, search for the e-book you purchased.
- Click on the product to open details and select the Download content or Show details option.
When downloading and opening the material on your device, it is important to pay attention to some navigation and compatibility details:
Password to open the file: if the PDF file or compressed folder (.zip) requests a password when opened, enter your own email address registered at purchase. This is a copyright protection measure activated by the Creator.
Storage and offline reading: after performing the first download, the e-book is saved in the downloads folder of your computer, phone, or tablet. It is not necessary to download it again for every reading or be connected to the internet to view it.
Reading formats and programs: make sure your device has a PDF reader installed (such as Adobe Reader) or a file unzipper for materials in .zip format (such as WinRar). If the e-book is in EPUB format — which adjusts to screen size and allows changing font size —, we recommend downloading preferably on a computer to ensure the best viewing experience.
Can I share my course access with another person?
When purchasing a product on Hotmart, the buyer accepts the terms of use and access details become the individual and exclusive right of the purchase holder. Sharing passwords or access details with third parties can compromise your account security and your progress on the platform.
Access to a product can be shared with up to 3 people only if the Creator offers and activates this possibility through the Plus Access feature.
- If you are a Buyer and want to understand if your product has this option, check out the article How do I share Access Plus for the course I purchased?.
- If you are a Creator and want to configure this feature in your course management, check out the article How to set up Access Plus in Hotmart Club?.
Having trouble accessing your purchase?
If you followed the instructions in this article, but still encounter access impediments, check these quick verifications:
Check if you are logging in with the same email address provided at the time of payment. If you typed your email incorrectly at the time of purchase or need to update it, follow the steps in the article How do I change the email address for my account or a purchase?.
If you confirmed that the login email is correct and still cannot find the product on the platform, access the article What should I do if I can't access my purchase?.