How do I clear my device’s cache to access Hotmart?

 To clear the Google Chrome cache, follow these steps:

1. Open Google Chrome.
2. In the top-right corner, click the three-dot icon.
3. Click Delete browsing data.
4. Under Time range, choose the period you want to delete. To perform a complete cleanup, select All time.
5. Select Cached images and files.
6. If you also need to remove login data stored by websites, select Cookies and other site data.
7. Click Delete data.
8. Close and reopen the browser.

If you have questions during the process, refer to the instructions in the Google Help Center.

To clear the Mozilla Firefox cache, follow these steps:

1. Open Mozilla Firefox.
2. Click the three-line menu in the top-right corner.
3. Go to Settings.
4. Select Privacy & Security.
5. Find the Cookies and Site Data section.
6. Click Clear Data.
7. Select the cached content. You can also select cookies if you want to remove data saved by websites.
8. Confirm the deletion and restart the browser.

If you have questions during the process, refer to the instructions in the Mozilla Firefox Help Center.

To clear the Microsoft Edge cache, follow these steps:

1. Open Microsoft Edge.
2. Click the three-dot icon in the top-right corner.
3. Select Settings.
4. Go to Privacy, search, and services.
5. In the Clear browsing data section, click Choose what to clear.
6. Set the time range.
7. Select Cached images and files.
8. Select Cookies and other site data only if you also want to remove session data.
9. Click Clear now and restart the browser.

If you have questions during the process, refer to the instructions in the Microsoft Edge Help Center.

To remove data stored by websites:

1. Open Safari.
2. In the top menu, click Safari, then Settings or Preferences.
3. Go to the Privacy tab.
4. Click Manage Website Data.
5. Select the websites whose data you want to remove, or click Remove All.
6. Confirm the removal and restart the browser.

You can also go to History > Clear History, choose a time range, and confirm. This option removes your history and other data associated with browsing.

If you have questions during the process, refer to the instructions in the Apple Support Center.

Opera and Brave also offer an option to clear data in their privacy settings. In general, the path is:

1. Open the browser menu.
2. Go to Settings.
3. Open the Privacy and security section.
4. Select Clear browsing data.
5. Choose the time range.
6. Select cached files and, if necessary, the cookies.
7. Confirm the deletion and restart the browser.

Since the menus in these browsers may vary between versions, use the search field in the settings and search for clear browsing data or cache if you cannot find an option.

1. Open the Chrome app.
2. Tap the three-dot icon next to the address bar.
3. Select Delete browsing data.
4. Choose the preferred time range. To delete all older files, select All time.
5. Select Cached images and files.
6. Select cookies only if you also want to remove login data from websites.
7. Tap Delete data.
8. Close Chrome and open it again.

If you have questions during the process, refer to the instructions in the Google Help Center.

1. Open the Chrome app.
2. Tap the three-dot menu.
3. Select Delete browsing data.
4. Choose the time range.
5. Open the data type options and select cached files.
6. Include cookies only if you also need to remove data saved by websites.
7. Confirm the deletion and reopen the browser.

If you have questions during the process, refer to the instructions in the Google Help Center.

To delete your history, cache, and cookies:

1. Open your device’s Settings.
2. Tap Apps.
3. Select Safari.
4. Tap Clear History and Website Data.
5. Choose the time range and confirm by tapping Clear History.

To keep your history and remove only website data:

1. Go to Settings > Apps > Safari.
2. Tap Advanced.
3. Select Website Data.
4. Tap Remove All Website Data and confirm.

If you have questions during the process, refer to the instructions in the Apple Support Center.

In most mobile browsers, this option is available in the Settings menu, within sections such as Privacy, Privacy and security, Browsing data, or Personal browsing data.

Look for the Clear browsing data option and select the cached files. If the issue involves an incorrect account or a session that remains active, also select cookies and website data.

On Android, the path to clear the cache may vary depending on the device brand and system version. For this reason, the menu names displayed on your device may differ from those shown in the steps below:

1. Open the Settings on your mobile phone or tablet.
2. Go to Applications, Apps or Manage apps.
3. Find and select Hotmart.
4. Tap Storage or Storage & cache.
5. Select Clear cache.
6. Open the app again and test it.

Use the Clear cache option first. The Clear data or Clear storage option may remove information stored locally and require you to log in again.

On iPhone or iPad, the option to clear only the cache is not always available in the app settings. For this reason, if the issue continues, follow the instructions below to refresh the app data and test your access again:

1. Close the app and open it again.
2. Restart your iPhone or iPad.
3. Check whether an update is available in the App Store.
4. If the issue continues, delete the Hotmart app and install it again.

When you delete an app, data stored only within it may also be removed. Before proceeding, make sure you know which email address you use to access Hotmart. Apple recommends closing the app, restarting the device, checking for updates and, when necessary, deleting and downloading the app again.