Hotmart allows content creators to make materials available at no cost to students, either by releasing an entire course for free or offering a few lessons so you can get to know the methodology before purchasing.
In this article, we explain the main rules regarding free trial modules, the primary reasons causing discrepancies in your course status, and what to do if you encounter issues viewing the lessons.
Who defines free access options?
Releasing lessons at no cost is a setting defined exclusively by the creator. They can choose to open full viewing for free, offer only a few initial modules as a trial, or restrict access completely, releasing content only upon payment.
Since these rules are exclusive to the content creator, viewing the lessons depends entirely on their strategy. If a product does not have the trial option enabled, the videos will only be available on the platform after your purchase is confirmed.
Why does my product appear as "free"?
If your product displays a "Free" tag or is in the free purchases tab, this usually happens because the creator imported your email into the course (as an invitation) or due to a system-wide release from the sales structure, such as free trial modules. This tag does not indicate a payment failure or that the course will necessarily expire.
Frequently Asked Questions
❯ Why does my status show as "Active," but the platform asks me to buy?
When you register only to try out free modules or initial lessons, the platform records your user status as "Active." However, this indicator only means that your registration for the free trial module was completed successfully and that those specific videos are now available to watch.
The active user status, in this scenario, does not signal the full release of the course. Your progress in the lessons and access to the complete material depend on purchasing the product.
❯ How do I resolve issues accessing free lessons?
If you encounter pages under construction, blocked video lists, or messages indicating that free content is unavailable, the solution usually involves simple adjustments:
Log in with the correct account: It is very common to create a free account using a specific email address and later purchase the full course using a different one. If you bought the course and cannot find the unlocked lessons, make sure you are not logged into the trial account. Log out of the platform and log back in using the exact email registered at the time of purchase.
Clear your browser cache: Your browser may be storing outdated information (cache), which can affect how lessons are displayed. Clear your browser's cache or try opening the access link using an incognito window.
❯ How can I contact the course creator about my access?
As a consumer, you cannot change the viewing options of a course or unlock lessons within the platform. Any questions about free content limits, release timelines, or module expiration within the members' area must be handled directly with the creator's support team. They manage permissions and administer what is available to students.
If you have questions about how to contact the creator, you can consult this article.
